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- Tasks: Coordinate service engineers and ensure timely, safe job completion.
- Company: Join a well-established manufacturing company in Stoke-on-Trent.
- Benefits: Enjoy 23 days holiday, a solid pension scheme, and your birthday off!
- Why this job: Be part of a supportive team with growth opportunities and a competitive salary.
- Qualifications: Experience as a Service Coordinator/Manager and strong communication skills required.
- Other info: Full clean driving licence needed; we value your permission before sharing your CV.
The predicted salary is between 30000 - 42000 £ per year.
Service Coordinator / Service Manager Location: Stoke-on-Trent Salary: Upon application We are supporting an established manufacturing company in Stoke-on-Trent who are seeking a Service Coordinator / Service Manager to join their team. In this role, you will be responsible for coordinating service engineers, ensuring that jobs are completed on time, safely, and within budget. Key Responsibilities * Prepare and formulate reports * Schedule service engineers’ workload * Manage site access, including risk and method statements * Oversee works vehicles and their maintenance * Order service parts in line with scheduled jobs * Check and issue parts correctly * Monitor training and arrange renewal of skill cards * Order hire equipment required for sitework * Undertake site investigations on reported issues Day-to-Day Requirements * Experienced Service Coordinator / Manager (time-served) * Engineering background and trained in multiple aspects of engineering (desirable) * Strong verbal and written communication skills, with the ability to liaise effectively with internal and external customers * Proficiency in MS Office (Word, Excel, Outlook) * Ability to work under pressure and meet deadlines while maintaining a positive attitude and delivering excellent customer service * Self-motivated and able to work independently, completing tasks within set instructions and accepted practices * Full clean driving licence Benefits * Monday to Friday, 39 hours per week * Supportive working environment with opportunities for growth and development * Competitive basic salary (to match or exceed current) * 23 days’ holiday + bank holidays + your birthday off * Solid pension scheme Searley Owen are acting as an Employment Agency in relation to this vacancy. We will never send your CV without your permission
Service Coordinator employer: Searley Owen
Contact Detail:
Searley Owen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Familiarise yourself with the specific engineering aspects relevant to the role. Brush up on your knowledge of service coordination and management, as well as any technical skills that may be beneficial in overseeing service engineers.
✨Tip Number 2
Network with professionals in the manufacturing and engineering sectors. Attend industry events or join online forums to connect with others who might provide insights or even referrals for the Service Coordinator position.
✨Tip Number 3
Demonstrate your organisational skills by preparing a mock schedule for service engineers based on hypothetical scenarios. This will showcase your ability to manage workloads effectively during interviews.
✨Tip Number 4
Research the company thoroughly. Understand their values, recent projects, and challenges they face in the industry. This knowledge will help you tailor your discussions and show genuine interest during the interview process.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Service Coordinator or Manager. Emphasise your engineering background and any specific skills that align with the job description, such as scheduling, report preparation, and communication.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific responsibilities from the job description and explain how your previous experiences have prepared you to excel in this position.
Highlight Key Skills: In your application, clearly outline your proficiency in MS Office and your ability to manage multiple tasks under pressure. Provide examples of how you've successfully coordinated teams or projects in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Searley Owen
✨Showcase Your Coordination Skills
As a Service Coordinator, your ability to manage schedules and coordinate tasks is crucial. Be prepared to discuss specific examples from your past experiences where you successfully organised workloads or managed multiple priorities.
✨Demonstrate Technical Knowledge
Having an engineering background is desirable for this role. Brush up on relevant technical knowledge and be ready to explain how your skills can contribute to the company's operations, especially in relation to service parts and site investigations.
✨Communicate Effectively
Strong verbal and written communication skills are essential. Practice articulating your thoughts clearly and concisely, and prepare to discuss how you've effectively liaised with customers and team members in previous roles.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities under pressure. Think of scenarios where you had to meet tight deadlines or handle unexpected challenges, and be ready to explain how you managed those situations while maintaining excellent customer service.
