At a Glance
- Tasks: Support and deliver exciting infrastructure projects and cloud deployments.
- Company: Join a growing tech consultancy with a hands-on approach.
- Benefits: Competitive salary, ongoing training, and career development opportunities.
- Other info: Great exposure to diverse technologies and a chance to grow into a Project Engineer.
- Why this job: Make a real impact while advancing your technical skills in a dynamic environment.
- Qualifications: 2nd Line IT Support experience and a passion for problem-solving.
Colchester £30,000 - £40,000 Depending on Experience
Are you an experienced IT Support Engineer looking to take the next step in your career? This is an exciting opportunity to join a growing technology consultancy where you'll move beyond traditional support and gain hands-on experience delivering infrastructure projects, cloud deployments and client solutions. As a smaller, ambitious business, you'll be given far greater exposure than you might find in a larger organisation. Working closely with experienced consultants and senior engineers, you'll play an active role across a variety of client projects while continuing to develop your technical skills. This role would suit somebody with a solid 2nd Line Support background who is keen to progress into infrastructure, projects and technical consultancy.
Responsibilities include:
- Supporting the delivery of infrastructure and networking projects.
- Assisting with the installation and configuration of switches, routers, firewalls and wireless networks.
- Supporting cloud migrations and client onboarding projects.
- Assisting with data migration and implementation projects.
- Providing 2nd Line technical support to business clients.
- Troubleshooting Microsoft 365, Windows and network-related issues.
- Working alongside senior engineers on client deployments.
- Building strong relationships with customers and providing excellent technical support.
- Learning new technologies and developing your infrastructure knowledge.
About You
We're looking for somebody who enjoys solving technical problems and is keen to continue learning. You'll ideally have:
- Experience within a 2nd Line IT Support position.
- Good all-round knowledge of IT infrastructure.
- Exposure to Microsoft 365 and Windows environments.
- Basic networking knowledge (switches, routers, TCP/IP, DNS and DHCP).
- Excellent troubleshooting skills.
- Strong communication and customer service skills.
- A genuine desire to develop your career.
- Full UK Driving Licence.
Exposure to Azure, networking, firewalls, virtualisation, CCTV, Ubiquiti or cloud technologies would be advantageous but is not essential.
Salary
- £30,000 - £40,000 depending on experience.
- Ongoing training and mentoring from experienced consultants.
- Exposure to a wide variety of technologies, infrastructure and client environments.
- Genuine opportunity to develop into a Project Engineer or Technical Consultant.
- The chance to be part of a growing business where your contribution will make a real difference from day one.
Infrastructure Support Engineer (Projects) employer: Searley Owen
Searley Owen is an exceptional employer for those looking to advance their careers in IT, particularly as an Infrastructure Support Engineer in Colchester. With a focus on hands-on experience and exposure to diverse technologies, employees benefit from ongoing training and mentorship, fostering a collaborative work culture that values personal growth and impactful contributions from day one.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Support Engineer (Projects)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Searley Owen values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Searley Owen might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Searley Owen!
✨Direct Apply to Searley Owen
Let's not forget to apply directly through the Searley Owen website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Infrastructure Support Engineer (Projects)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Searley Owen.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Searley Owen. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Searley Owen
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
