At a Glance
- Tasks: Support users, maintain IT infrastructure, and troubleshoot technical issues in a collaborative team.
- Company: Join a supportive IT team focused on real-world experience and growth.
- Benefits: Up to £25,000 salary, generous holidays, hybrid working, and professional development opportunities.
- Other info: Great career progression into roles like Infrastructure Engineer or Systems Administrator.
- Why this job: Kickstart your IT career with hands-on experience and exposure to diverse technologies.
- Qualifications: Degree in IT or Computer Science, strong problem-solving skills, and a passion for learning.
The predicted salary is between 25000 - 25000 £ per year.
Graduate IT Support & Infrastructure Engineer
Are you a recent IT or Computer Science graduate looking for a role where you'll gain real hands‑on experience across both IT Support and Infrastructure?
This isn't a traditional helpdesk position.
You'll join a collaborative IT team where Service Desk and Infrastructure work as one, giving you exposure to a wide range of technologies and the opportunity to develop far beyond first‑line support.
From day one, you'll be involved in supporting users, maintaining IT infrastructure, troubleshooting technical issues and assisting with IT projects.
If you're naturally curious, enjoy solving problems and want to build a long‑term career in IT, this is an excellent opportunity.
The Role
Working as part of a small, supportive IT team, you'll be involved in
- Providing technical support to users via phone, email and ticketing systems.
- Troubleshooting hardware, software and network issues.
- Supporting Microsoft 365, Windows environments and cloud technologies.
- Assisting with infrastructure maintenance and system administration.
- Setting up new users, devices and system access.
- Monitoring system performance and resolving technical issues.
- Supporting IT projects including upgrades, deployments and migrations.
- Working closely with colleagues across the business to deliver an excellent IT service.
About You
Ideally you'll have
- A degree in Computer Science, Information Technology or a related discipline.
- A genuine interest in IT Infrastructure, Networking and Systems Administration.
- Strong problem‑solving skills and a logical approach.
- Excellent communication skills.
- A willingness to learn and develop new technical skills.
Exposure to any of the following would be beneficial
Windows Operating Systems, Microsoft 365, Azure, Active Directory, Networking (DNS, DHCP, TCP/IP), Power Shell.
- Salary & Benefits
- Salary up to 25,000
- Generous holiday + Bank Holidays + Birthday off
- Hybrid working (following successful probation/training)
- Private Medical Insurance
- Health Cash Plan
- Life Assurance
- Company‑funded professional qualifications
- Employee Assistance Programme
- Cycle to Work Scheme
- Company pension
- Ongoing training and career development
This is an excellent opportunity for a graduate who wants to develop into an Infrastructure Engineer, Systems Administrator or IT Engineer within a supportive business that actively invests in its people.
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Graduate IT Support & Infrastructure Engineer employer: Searley Owen
Join a dynamic technology consultancy in Colchester, where your role as a 2nd Line IT Support Engineer will not only enhance your technical skills but also provide you with invaluable hands-on experience in delivering infrastructure projects and cloud solutions. With excellent training, a supportive work culture, and clear pathways for career progression, this is an ideal environment for those eager to grow and make a meaningful impact in the tech industry.
