At a Glance
- Tasks: Manage customer service contracts and build strong client relationships.
- Company: Established engineering business with a supportive team culture.
- Benefits: Competitive salary, pension, free parking, and long-term career opportunities.
- Other info: Friendly team environment with Monday to Friday office hours.
- Why this job: Take ownership of contracts and make a real impact in a growing company.
- Qualifications: Experience in administration and strong organisational skills required.
- Contracts Administrator (Service Department)
- Epping
- £28,000 - £32,000 per annum (depending on experience)
Are you an organised Administrator looking for a varied role where you can take ownership of customer service contracts and build strong relationships with clients?
We're recruiting on behalf of a well-established engineering business looking to strengthen its busy Service Department.
Working as part of a friendly four-person team, you'll play a key role in ensuring customer service contracts are renewed, maintained and administered accurately.
This role would suit someone from a service administration, contracts administration, customer support or commercial administration background who enjoys building relationships and has excellent attention to detail.
The Role
- Managing customer service and maintenance contracts from renewal through to invoicing.
- Contacting customers regarding upcoming contract renewals.
- Preparing maintenance quotations and renewal documentation.
- Raising invoices and processing contract billing.
- Processing mid-term contract amendments and additional orders.
- Maintaining accurate customer and contract records.
- Managing renewal diaries and ensuring contracts are renewed on time.
- Liaising with customers regarding contract queries and account updates.
- Supporting the wider Service Department with general administration.
- Building strong relationships with customers to ensure a high level of service.
About You
- You'll ideally have experience within one of the following: Service Administration, Contracts Administration, Customer Support, Sales Administration, Commercial Administration, Office Administration
- Excellent organisational skills.
- Strong attention to detail.
- Good communication skills, both written and verbal.
- Confidence using Microsoft Office and CRM systems.
- The ability to manage multiple tasks and prioritise your workload.
- A proactive and customer-focused approach.
- Salary & Benefits
- £28,000 - £30,000 depending on experience.
- Monday to Friday office hours.
- Friendly and supportive team environment.
- Stable and growing engineering business.
- Long-term career opportunities.
- Company pension.
- Free onsite parking.
Searley Owen are acting as an Employment Agency in relation to this vacancy. We will never submit your CV to a client without your permission
Contracts Administrator (Service Department) in Epping employer: Searley Owen
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