We are recruiting for a Parts Coordinator to join an established engineering business based in Epping.
This is a varied role involving customer enquiries, spare parts identification, quotations, purchasing and order processing. There is also a small hands‑on element, including picking, packing and preparing parts for dispatch when required.
We're looking for somebody with experience in parts, engineering supplies, technical sales or a similar environment who enjoys taking ownership of the whole process, from initial customer enquiry through to delivery.
Key Duties
- Respond to customer enquiries for spare parts and replacement components.
- Identify the correct parts using part numbers, product information and technical drawings.
- Prepare quotations and process customer orders.
- Check stock availability and arrange purchasing where required.
- Liaise with suppliers regarding pricing, availability and delivery times.
- Follow up quotations and outstanding orders.
- Keep customers updated on order progress and delivery times.
- Pick, pack and prepare parts for dispatch when required.
- Work closely with engineers, stores and other internal departments.
- Maintain accurate stock, purchasing and order records.
Experience & Skills
- Previous experience in parts sales, parts coordination, engineering supplies or a similar role.
- Ideally a background within engineering, manufacturing, automotive, machinery or technical products.
- Experience handling customer enquiries, quotations and orders.
- Confident dealing with customers and suppliers by telephone and email.
- Good organisational skills and attention to detail.
- Comfortable using computer systems for order processing and stock control.
- A practical, hands‑on approach and willingness to get involved with picking and packing when required.
- Ability to manage multiple enquiries and prioritise workload.
Experience identifying mechanical or electrical components using part numbers, catalogues or technical information would be advantageous.
Pay & Benefits
- Salary depending on experience.
- Monday to Friday working hours.
- Overtime available.
- 28 days holiday including bank holidays.
- Company pension
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