At a Glance
- Tasks: Be the friendly face of our holiday resort, welcoming guests and supporting sales teams.
- Company: Join a family-run holiday resort with over 70 years of heritage on the stunning Norfolk coastline.
- Benefits: Earn £12.75 per hour, enjoy flexible hours, and receive full training.
- Other info: Flexible shifts available, perfect for students looking to gain experience.
- Why this job: Make a real impact by creating memorable experiences for our guests.
- Qualifications: No experience needed; just bring your enthusiasm and great customer service skills.
The predicted salary is between 26500 - 27500 £ per year.
Searles Leisure Resort is a long-established, family-run holiday resort located on the beautiful Norfolk coastline in Hunstanton. With over 70 years of heritage, the resort is known for its friendly, welcoming atmosphere and strong community values.
Job Purpose
To be the face of Searles for customers entering the new Owners Excellence and Holiday Homes sales centre. Make customers feel welcome and support both the Owners Excellence and Sales teams, and announce appointments to other departments housed in the centre.
Key Responsibilities
- Meet and greet customers.
- Offer refreshments to guests waiting.
- Assist with administration duties for the Owners Excellence and Sales teams.
- Maintain the Costa Coffee machine.
- Follow company procedures to ensure excellent consistent standards are met.
- Comply with all Company Policies and Procedures.
- Perform any other relevant duties as required by Supervisor and/or Senior Management.
- Act as an ambassador for the business and promote the company to all customers on all occasions.
- Support the company’s mission and objectives through compliance to Policies and Procedures.
- Be involved in owners events when needed, which may entail out-of-hours work for fun evening/weekend events.
Days & Hours of Work
2 positions are available, covering 7 days a week. Position 1: 20 hours per week over 3 days (average) e.g. Thurs, Fri, Sat. Position 2: 27 hours per week over 4 days (average) e.g. Sun, Mon, Tue, Wed. Bank holidays and weekends are required, with flexibility to meet business needs and cover absences such as holidays. Working hours example: 9 am – 5 pm during the main season, reducing to a 6-hour day in the winter months. Wages £12.75 per hour, weekly paid.
Key Relationships
- Owners Excellence Team
- Holiday Home Sales Team
- Maintenance department
- Head Office Department
Education, Training & Experience
No experience necessary; full training will be given. Front of house or reception duties will be a benefit. Computer literate, understanding of Microsoft Word and Outlook, required to learn company software for reporting work requests, sourcing customer details, emailing, uploading information on holiday homes to our website or 3rd party websites, and a knowledge of social media to assist sales would be beneficial. Teamwork skills and the ability to act as the public face of the business.
Disposition & Requirements
- Excellent customer service.
- Flexible schedule for working hours.
- Maintain a professional standard of work attire.
- Polite and well-mannered with good communication skills.
- Ability to meet outlined expectations and standards within the role.
- Reliable and organized.
- Enthusiastic and energetic team player.
- Good time-keeping skills.
- Able to work efficiently and effectively.
- Strong work ethic.
Receptionist employer: Searles Leisure Resort
Searles Leisure Resort is an exceptional employer, offering a friendly and welcoming work environment on the stunning Norfolk coastline. With over 70 years of heritage, employees benefit from a strong sense of community, comprehensive training, and opportunities for personal growth while being part of a dedicated team that values customer service and teamwork. The flexible working hours and engaging events create a rewarding atmosphere for those looking to make a meaningful impact in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Searles Leisure Resort. Understand their values and what makes them tick. This way, you can show off your enthusiasm and fit right in with their friendly vibe.
✨Tip Number 2
Practice your greeting! As a receptionist, you'll be the first face customers see. So, practice a warm and welcoming introduction. A friendly smile and a confident hello can set the tone for a great customer experience.
✨Tip Number 3
Show off your multitasking skills! Be ready to juggle various tasks like answering questions, booking appointments, and assisting the sales team. Highlight any past experiences where you've successfully managed multiple responsibilities at once.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're genuinely interested in joining our team at Searles. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the resort. A friendly tone can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to the specific role of Receptionist at Searles Leisure Resort. Highlight any relevant experience or skills that match the job description, like customer service or administration duties. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and what we stand for.
How to prepare for a job interview at Searles Leisure Resort
✨Know the Company
Before your interview, take some time to research Searles Leisure Resort. Understand its history, values, and what makes it special. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Dress to Impress
As a receptionist, you'll be the first point of contact for customers. Make sure to dress professionally and maintain a polished appearance. This reflects your understanding of the role and the importance of making a great first impression.
✨Practice Your Customer Service Skills
Since excellent customer service is key for this role, think of examples from your past experiences where you've provided outstanding service. Be ready to discuss how you would handle various customer scenarios, as this will demonstrate your suitability for the position.
✨Show Enthusiasm and Team Spirit
Searles values a friendly and welcoming atmosphere, so let your enthusiasm shine through during the interview. Talk about your ability to work as part of a team and how you can contribute to creating a positive environment for both customers and colleagues.
