At a Glance
- Tasks: Be the welcoming face of our holiday resort and assist customers with their needs.
- Company: Join a family-run holiday resort with over 70 years of creating happiness.
- Benefits: Earn £12.75 per hour, enjoy flexible hours, and receive full training.
- Other info: Opportunities for career growth within a diverse hospitality group.
- Why this job: Make a positive impact on guests' experiences in a friendly environment.
- Qualifications: No experience needed; just bring your enthusiasm and great customer service skills.
The predicted salary is between 26500 - 27500 £ per year.
Searles Leisure Resort is a long‑established, family‑run holiday resort located on the beautiful Norfolk coastline in Hunstanton. For over 70 years, Searles has been one of the region’s most trusted destinations for UK seaside breaks, built around a simple motto: “creating happiness for all ages.” As part of the wider Searles Leisure Group, an independent family business operating for more than 83 years, the resort is known for its friendly, welcoming atmosphere and strong community values.
Job Purpose: To be the face of Searles for customers entering the new Owners Excellence and Holiday Homes sales centre. Making customers feel welcome and supporting both the Owners Excellence team and the Sales team. Also to announce appointments to the other departments housed within the centre.
Full job description: To be Front of House in the new Owners Excellence and Holiday Home sales Centre at Searles Leisure Resort. The candidates will need to be well presented with a friendly and professional attitude. To front the reception area and greet customers as they enter. Answer general questions and direct customers to the relevant departments, contact the members of staff that are requested and when necessary, offer refreshments whilst waiting. To assist both the Owners Excellence and sales team with general administration duties, this may entail things like creating in-house work requests, booking appointments, chasing warranty related work and engaging in social media etc. Attending owner events where required.
Key Responsibilities:
- Meet and greet customers.
- Offer refreshments to guests waiting.
- Assist with administration duties for the Owners Excellence and Sales teams.
- Maintenance of the Costa Coffee machine.
- Follow company procedures for tasks to ensure excellent consistent standards are met.
- Complying with all Company Policies and Procedures.
- To perform any other relevant duties as required by Supervisor and/or Senior Management.
- To act as an ambassador for the business and ensure that the Company is promoted externally, to all customers, on all occasions.
- Support the company’s mission and objectives through compliance to Policies and Procedures.
- Be involved in owners events when needed, this may entail out of hours work for fun evening/weekend events.
Days & Hours of work:
2 positions are available, to fill cover 7 days a week.
- Position 1: 20hrs per week over 3 days (yearly average) e.g. Thurs, Fri, Sat
- Position 2: 27hrs per week over 4 days (yearly average) e.g. Sun, Mon, Tues, Weds
Bank Holidays and Weekends are required and flexibility to meet business needs and cover absences, such as holidays. Working Hours example 9 – 5pm, during the main season, reducing as needed to a 6 hours day in the winter months.
Wages: £12.75 per hour, weekly paid
Key Relationships:
- Owners Excellence Team
- Holiday Home Sales Team
- Maintenance department
- Head Office Department
Education, Training & Experience:
No experience necessary and full training will be given, however front of house or reception based duties will be of a benefit. Computer literate, understanding of Microsoft Word and Outlook, will be required to learn company software for reporting work requests, sourcing customer details, emailing. Uploading information on holiday homes to our website or 3rd party websites. A knowledge of social media to assist sales would be beneficial. Teamwork skills and the ability to act as the public face of the business.
Disposition & requirements:
- Excellent Customer Service
- Flexible Schedule, for Working hours.
- Maintain a professional standard of work attire.
- Polite and well-mannered with good communication skills.
- Ability to meet outlined expectations and standards within their role
- Reliable and Organised
- Enthusiastic and Energetic Team Player
- Good Timekeeping skills
- Able to work efficiently and effectively
- Strong Work Ethic
Receptionist employer: Searles Leisure Resort
Searles Leisure Resort is an exceptional employer, offering a friendly and welcoming work environment that prioritises community values and employee satisfaction. With over 83 years of experience in the hospitality sector, employees benefit from comprehensive training, opportunities for personal growth, and the chance to be part of a diverse team dedicated to creating memorable experiences for guests. Located on the stunning Norfolk coastline, staff enjoy a unique lifestyle while contributing to a legacy of happiness for all ages.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
First things first, make sure you know the company inside out! Research Searles Leisure Resort and its values. When you walk in for that interview, you want to show them you’re not just another candidate – you’re genuinely excited about being part of their team.
✨Tip Number 2
Practice your greeting skills! As a receptionist, you’ll be the face of the resort. So, rehearse how you’d welcome guests and handle their queries. A warm smile and a friendly attitude can go a long way in making a great first impression.
✨Tip Number 3
Don’t forget to showcase your organisational skills! Be ready to discuss how you manage tasks and keep things running smoothly. Whether it’s booking appointments or handling admin duties, showing you can juggle multiple responsibilities will impress the hiring team.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Searles family. Let’s get you that dream job!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the company. A friendly tone can go a long way in making a great first impression.
Tailor Your Application:Make sure to customise your application to fit the Receptionist role at Searles Leisure Resort. Highlight any relevant experience or skills that match the job description, like customer service or administration duties. This shows us you’re genuinely interested!
Keep It Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us you can do just that!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and quick to do!
How to prepare for a job interview at Searles Leisure Resort
✨Know the Company Inside Out
Before your interview, take some time to research Searles Leisure Resort. Understand their history, values, and what makes them unique in the hospitality industry. This will not only impress your interviewers but also help you align your answers with their mission of 'creating happiness for all ages'.
✨Showcase Your Customer Service Skills
As a receptionist, you'll be the first point of contact for customers. Prepare examples from your past experiences where you've provided excellent customer service. Highlight your ability to remain polite and professional, even in challenging situations, as this is crucial for making guests feel welcome.
✨Dress to Impress
Since the role requires a professional standard of work attire, make sure you dress smartly for the interview. A well-presented appearance reflects your understanding of the company's expectations and shows that you take the opportunity seriously.
✨Prepare for Common Questions
Think about common interview questions related to reception duties, such as how you would handle a difficult customer or manage multiple tasks at once. Practising your responses will help you feel more confident and articulate during the interview.
