At a Glance
- Tasks: Join a dynamic team to drive holiday home sales and deliver exceptional customer service.
- Company: Searles Leisure Resort, a family-run gem on the stunning Norfolk coastline.
- Benefits: Competitive salary, commission scheme, and opportunities for professional growth.
- Other info: Flexible working hours and a vibrant team atmosphere await you.
- Why this job: Be part of a friendly community and create happiness for holidaymakers.
- Qualifications: Sales experience and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Searles Leisure Resort is a long‑established, family‑run holiday resort located on the beautiful Norfolk coastline in Hunstanton. For over 70 years, Searles has been one of the region’s most trusted destinations for UK seaside breaks, built around a simple motto: “creating happiness for all ages.” As part of the wider Searles Leisure Group, an independent family business operating for more than 83 years, the resort is known for its friendly, welcoming atmosphere and strong community values.
The postholder will work as part of a small team and assist with the effective day‑to‑day operation of the Holiday Home Sales Team. You will be responsible for all aspects of holiday home sales and the after‑sales service. With the role being highly customer‑focused, you will be a friendly, organised person with a professional approach, great administration and written skills, an excellent eye for detail and excellent communication skills. You will support the Company’s mission and objectives through compliance to Policies and Procedures.
Key Responsibilities:- Being innovative with new opportunities and creating value at every touch point with our customers.
- Handling general administration in the Holiday Home Sales Department.
- Delivering excellent & professional customer service.
- Answering any telephone and email enquiries.
- Reporting any maintenance issues and requirements of new equipment.
- Ensuring the key tracking system is accurate and orderly at all times.
- Ensuring that any documentation that holds customers details is stored securely or destroyed in compliance with GDPR.
- Ensuring any customer enquiries and after‑sales services are acted upon as quickly and efficiently as possible and reporting complaints to the Relevant Managers.
- All communication and paperwork relating to the sale of a holiday home.
- Complying to all regulations and policies such as Data Protection Act, Health & Safety and Safeguarding, ensuring a safe working environment for all staff members.
- Adhering to company and department policies and procedures.
- Participating in training and development activities for continuous professional development and participating in team meetings.
- Acting as an ambassador for the business and ensuring that the Company is promoted externally on all occasions.
- Performing any other duties as required by the Sales Manager or Deputy.
- Holiday Home Sales Team
- Marketing Team
- Maintenance Manager
- Grounds Supervisor
- Estate Services Administrator
- Proven track record within the Holiday Park Industry (desirable)
- Sales Experience
- Teamwork skills and the ability to act as the public face of the business
- Computer literate with proficiency in Microsoft Office.
- Full valid Driving licence for UK
- Flexible Schedule for Working Hours
- Maintain a professional standard of work attire.
- Excellent Verbal and Written Communication Skills
- A passion for delivering excellent Customer Service
- Able to take initiative.
- Professional, Thorough, Organised and Efficient.
- Enthusiastic and Energetic Team Player
- Friendly Demeanour
Salary: Competitive salary plus commission sales scheme
Holiday Homes Sales Executive in Hunstanton employer: Searles Leisure Resort
Searles Leisure Resort is an exceptional employer, offering a vibrant and supportive work environment on the stunning Norfolk coastline. With over 70 years of experience in creating memorable holiday experiences, employees benefit from a strong community ethos, opportunities for professional development, and the chance to be part of a diverse hospitality group. The family-run nature of the business fosters a friendly atmosphere where teamwork and customer service excellence are at the heart of everything we do.
StudySmarter Expert Advice🤫
We think this is how you could land Holiday Homes Sales Executive in Hunstanton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Searles Leisure Resort. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Searles Leisure Resort
Don't be shy about reaching out to Searles Leisure Resort directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Holiday Homes Sales Executive in Hunstanton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Searles Leisure Resort and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Searles Leisure Resort
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
