Holiday Homes Sales Executive

Searles Leisure Resort is a long-established, family-run holiday resort located on the beautiful Norfolk coastline in Hunstanton. For over 70 years, Searles has been one of the region’s most trusted destinations for UK seaside breaks, built around a simple motto: “creating happiness for all ages.” As part of the wider Searles Leisure Group, an independent family business operating for more than 83 years, the resort is known for its friendly, welcoming atmosphere and strong community values. The group also includes Heacham Manor Hotel and Searles Sea Tours, offering the team opportunities to be part of a diverse and growing hospitality and leisure organisation.

Reporting to: Holiday Home Sales Manager

Job Purpose: The postholder will work as part of a small team and assist with the effective day-to-day operation of the Holiday Home Sales Team. You will be responsible for all aspects of holiday home sales and the after-sales service. With the role being highly customer-focused, you will be a friendly, organised person with a professional approach, great administration and written skills, an excellent eye for detail, and excellent communication skills. You will support the Company’s mission and objectives through compliance to Policies and Procedures.

Key Responsibilities:

• Being innovative with new opportunities and creating value at every touch point with our customers.
• Handling general administration in the Holiday Home Sales Department.
• Delivering excellent & professional customer service.
• Answering any telephone and email enquiries.
• Reporting any maintenance issues and requirements of new equipment.
• Ensuring the key tracking system is accurate and orderly at all times.
• Ensuring that any documentation that holds customers' details is stored securely or destroyed in compliance with GDPR.
• Ensuring any customer enquiries and after-sales services are acted upon as quickly and efficiently as possible and reporting complaints to the Relevant Managers.
• All communication and paperwork relating to the sale of a holiday home.
• Complying with all regulations and policies such as Data Protection Act, Health & Safety and Safeguarding, ensuring a safe working environment for all staff members.
• Adhering to company and department policies and procedures.
• Participating in training and development activities for continuous professional development and participating in team meetings.
• Acting as an ambassador for the business and ensuring that the Company is promoted externally on all occasions.
• Performing any other duties as required by the Sales Manager or Deputy.

Key Relationships:

• Holiday Home Sales Team
• Marketing Team
• Maintenance Manager
• Grounds Supervisor
• Estate Services Administrator

Education, Training & Experience:

• Proven track record within the Holiday Park Industry (desirable)
• Sales Experience
• Teamwork skills and the ability to act as the public face of the business
• Computer literate with proficiency in Microsoft Office.

Disposition & Requirements:

• Full valid Driving licence for UK
• Flexible Schedule for Working Hours
• Maintain a professional standard of work attire.
• Excellent Verbal and Written Communication Skills
• A passion for delivering excellent Customer Service
• Able to take initiative.
• Professional, Thorough, Organised and Efficient.
• Enthusiastic and Energetic Team Player
• Friendly Demeanour

Hours of Work: 42 hours per week

Salary: Competitive salary plus commission sales scheme