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- Tasks: Welcome guests, manage reservations, and ensure a smooth experience at our iconic venue.
- Company: Join the vibrant team at St Pancras Brasserie by Searcys in a stunning location.
- Benefits: Enjoy 50% off meals, up to 33 days leave, and your birthday off!
- Other info: Flexible hours with opportunities for growth in a dynamic environment.
- Why this job: Be part of a unique atmosphere and make every guest's visit memorable.
- Qualifications: 1 year of hospitality experience and excellent communication skills required.
The predicted salary is between 32200 - 33600 £ per year.
Located within the iconic St Pancras International Station, St Pancras Brasserie by Searcys is home to the longest Champagne bar in Europe and offers the ideal escape to sit back and soak up the charm of the magnificent station.
Benefits:
- 50% discount across Searcys venues
- Enrolment into the Searcys pension scheme
- Up to 33 days annual leave (dependant on job role)
- Access to everyday discounts and communication portal
- Employee assistance programme
- Enrolment into Searcys Champagne School
- Meals provided on shift when working within one of our venues
- Tronc and overtime paid
- Your birthday off to celebrate in style
- A day off to volunteer / give back to the charity of your choice
Job Details:
- Job Type: Full Time
- Hourly Rate: £15.50 ph
We are looking for an experienced Receptionist to assist in the day to day running of the Brasserie and Champagne Bar. The role requires greeting guests, taking reservations, and ensuring all information is captured and correct. The receptor must be flexible with start times, starting as early as 9 am and finishing as late as 11 pm. The position is for an immediate start.
Responsibilities:
- Greet all guests on entering the building and make them feel welcome.
- Ensure that all check‑in and check‑out procedures are adhered to.
- Take reservations and verify all information is correct.
- Record and distribute messages swiftly.
- Ensure the dress and appearance of all persons entering the restaurant is acceptable and compliant with the rules.
- Maintain the reception area clean and tidy at all times.
- Communicate with the manager and team if any assistance is needed.
- Pass on customer feedback to the appropriate manager.
- Use your expertise to help customers.
- Work collaboratively as a part of the team.
- Maintain a guest‑focused attitude through visible and proactive communication.
- Project a willing and helpful attitude to customers.
- Provide professional and friendly service to all customers.
- Carry out duties to the required standards.
- Adhere to any rosters or schedules laid down by your manager.
- Act as a positive ambassador for the business.
- Deliver on promises to customers and team, and act on guest feedback.
Qualifications:
- At least 1 year of front of house experience in hospitality
- Knowledge of reservation systems (Desirable)
- Excellent communication skills
- Excellent time management
- Supportive team player
- Excellent customer service skills
Receptionist employer: Searcys
Contact Detail:
Searcys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
First things first, make sure you know the venue inside out! Familiarise yourself with St Pancras Brasserie and its offerings. When you walk in for your interview, show off your knowledge about the Champagne bar and the overall vibe of the place. It’ll impress them and show you’re genuinely interested!
✨Tip Number 2
Practice your greeting skills! As a Receptionist, making guests feel welcome is key. Try rehearsing how you’d greet different types of guests. A warm smile and a friendly tone can go a long way, so let’s nail that first impression!
✨Tip Number 3
Be ready to showcase your customer service skills during the interview. Think of examples from your past experience where you’ve gone above and beyond for a guest. We want to hear those stories that highlight your ability to handle feedback and create a positive atmosphere!
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen on joining our team at St Pancras Brasserie. Let’s get you that job!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role like Receptionist where customer interaction is key.
Tailor Your CV: Make sure to tailor your CV to highlight your front of house experience and customer service skills. We love seeing how your past roles relate to what we’re looking for, so don’t be shy about showcasing relevant experiences!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team at St Pancras Brasserie by Searcys!
How to prepare for a job interview at Searcys
✨Know the Venue Inside Out
Before your interview, take some time to research St Pancras Brasserie and its unique offerings, especially the Champagne bar. Familiarise yourself with their menu and any special events they host. This knowledge will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
As a Receptionist, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest. Think about how you handled difficult situations or received positive feedback. This will demonstrate your ability to maintain a guest-focused attitude.
✨Dress to Impress
First impressions matter, especially in hospitality. Make sure to dress smartly and in line with the venue's standards. A polished appearance not only reflects professionalism but also shows that you understand the importance of maintaining a welcoming environment for guests.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle various situations. Practice responses to scenarios like managing a double booking or dealing with an unhappy guest. This preparation will help you feel more confident and articulate during the interview.