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- Tasks: Greet guests, manage reservations, and ensure a welcoming atmosphere.
- Company: Join Searcys, the oldest caterer in the UK, at St Pancras International.
- Benefits: Enjoy 50% discounts, up to 33 days off, and your birthday off!
- Other info: Flexible hours with opportunities for growth in a prestigious environment.
- Why this job: Be part of a rich heritage and make memorable experiences for guests.
- Qualifications: 1 year of front-of-house experience and excellent communication skills.
The predicted salary is between 32200 - 32200 £ per year.
Located within the iconic St Pancras International Station, St Pancras Brasserie by Searcys is home to the longest Champagne bar in Europe and offers the ideal escape to sit back and soak up the charm of the magnificent station. Searcys is steeped in rich heritage and is passionate about its people, therefore offers industry leading benefits which include:
- 50% discount across Searcys venues
- Enrolment into the Searcys pension scheme
- Up to 33 days annual leave (dependant on job role)
- Access to everyday discounts and communication portal
- Employee assistance programme
- Enrolment into Searcys Champagne School
- Meals provided on shift when working within one of our venues
- Tronc and overtime paid
- Your birthday off to celebrate in style
- A day off to volunteer / give back to the charity of your choice
Job Type: Full Time Hourly Rate: £15.50 ph
We are looking for an experienced Receptionist to assist in the day to day running of the Brasserie and Champagne Bar. As a Searcys Receptionist you will be required to greet all guests and take reservations by ensuring all information is captured and correct. We are looking for someone who is flexible on start times as you would start as early as 9am and the latest finish will be 11pm. The role is for an immediate start.
Key Responsibilities:
- To ensure all guests are greeted on entering the building and made to feel welcome.
- To ensure that all check-in and check-out procedures are adhered to.
- To take reservations and ensure that all information is correct.
- To ensure that all messages are recorded and distributed swiftly.
- To ensure that the dress and appearance of all persons entering the restaurant is acceptable and compatible with the rules.
- To keep the reception clean and tidy at all times.
- To communicate with the manager and team if any assistance is needed.
- To give any feedback received from customers to the appropriate manager.
- To use your expertise to help your customer.
- To work as a team member in harmony with all others.
- To be guest focused at all times, by being visible and communicating to determine customer needs.
- To project a willing and helpful attitude to customers.
- To ensure a professional and friendly service is provided to all customers.
- To carry out your duties to the standards.
- To adhere to any rotas/schedules as laid down by your manager.
- To act as a positive ambassador for the business.
- To ensure you deliver what you promise to your customers and team and act on guest feedback.
Qualifications:
- At least 1 year’s prior front of house experience in hospitality
- Knowledge of reservations systems (Desirable)
- Excellent communication skills
- Excellent time management
- Supportive / Team player
- Excellent customer service skills
We are the oldest caterer in the UK, having been founded in 1847. Working with us will give you an opportunity to be part of some of London’s most prestigious events, gaining insights and mentoring from skilled and experienced colleagues, as well as getting a chance to be part of a storied legacy in the hospitality industry. A career at Searcys means you are part of something special; we are an employer with a rich history and an established reputation which will provide you with an enormous sense of pride and belonging.
Receptionist employer: Searcys
Contact Detail:
Searcys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Searcys and its history. This will not only impress them but also help you tailor your answers to show how you fit into their culture.
✨Tip Number 2
Practice makes perfect! Run through common receptionist scenarios with a friend or in front of a mirror. This will help you feel more confident when it comes to showcasing your customer service skills during the interview.
✨Tip Number 3
Dress to impress! Make sure you look the part when you arrive for your interview. A polished appearance shows that you understand the importance of first impressions, especially in a hospitality role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role like Receptionist where customer interaction is key.
Tailor Your CV: Make sure to tailor your CV to highlight your front-of-house experience and customer service skills. We love seeing how your past roles relate to what we do at Searcys, so don’t be shy about showcasing relevant experiences!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, you’ll find all the details about the role and our company there, which can help you tailor your application even more.
How to prepare for a job interview at Searcys
✨Know the Venue Inside Out
Before your interview, take some time to research St Pancras Brasserie and its unique offerings, especially the Champagne bar. Familiarising yourself with the venue's history and services will not only impress the interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for guests. Prepare examples from your previous experience where you provided exceptional customer service. Highlight how you handled difficult situations or went above and beyond to ensure guest satisfaction.
✨Dress to Impress
Since the role requires maintaining a professional appearance, make sure to dress smartly for your interview. This reflects your understanding of the importance of presentation in the hospitality industry and sets a positive tone right from the start.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and teamwork skills. Think of scenarios where you had to work under pressure or collaborate with others. Practising these responses will help you articulate your thoughts clearly during the interview.