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- Tasks: Manage member events and ensure exceptional service at a historic London venue.
- Company: Join Searcys, the UK's oldest caterer, renowned for prestigious events since 1847.
- Benefits: Enjoy 50% venue discounts, up to 35 days leave, and your birthday off!
- Why this job: Be part of a unique team delivering memorable experiences in a stunning Georgian house.
- Qualifications: 2+ years in event management with strong organisational and communication skills required.
- Other info: Gain insights from industry experts and contribute to a storied legacy in hospitality.
The predicted salary is between 34000 - 46000 £ per year.
Searcys are looking for a Members Operation Manager to join the team at the HAC. The Members Operation Manager will focus on supporting members and their guests, across all areas and all types of events. They will oversee the planning, booking and execution of all member activities and develop the member communications alongside the GM. They will ensure the smooth day-to-day management of all members areas in line with the defined HAC standards and member expectations.
The HAC is quite unlike any other City event venue; a magnificent Georgian house set in a five-acre garden. This unique, historic London venue offers a wide variety of event spaces and a unique outdoor space nestled within the city backdrop.
As a Members Operation Manager you will receive the following industry leading benefits:
- 50% discount across Searcys venues
- Enrolment into the Searcys pension scheme
- Up to 35 days annual leave (dependant on job role)
- Access to everyday discounts and communication portal
- Employee assistance programme
- Enrolment into Searcys Champagne School
- Meals provided on shift when working within one of our venues
- Annual celebration event
- Cycle to work scheme
- Your birthday off to celebrate in style
- A day off to volunteer / give back to the charity of your choice
The Members Operation Manager will be working as part of an exciting events operations team to deliver the food & beverage, event operations at a large selection of event spaces. They will also lead the front of house operation on assigned events, providing a comprehensive briefing to all team members involved in the delivery of the event.
Job Type: Full Time
Salary: £40K
Responsibilities:
- To be Member focused at all times, by being visible during all service periods, approachable and quick to solve problems and exceed expectations.
- To oversee all Sutling areas, all member events and the overall member Sutling experience.
- Responsible for delivering the members social events calendar.
- Responsible for overseeing the booking, organisation and delivery of all regimental and member dining and events.
- To meet and greet members on members events.
- For those events not overseen personally, to ensure a seamless and comprehensive handover to the supporting event manager.
- To build and maintain engaging relationships with all members.
- Responsible for delivering a 5* service across all member areas.
- To oversee the restaurant manager to deliver an efficient lunch booking process and service, value for money, key specific set menus and events, and maintain the wine list and bar menus.
- To oversee the members events coordinator and the smooth booking and organisation of events.
- To oversee the smooth functioning of the Sutling Room.
Qualifications:
- Minimum 2 years experience in event management
- Thorough understanding of the event and meeting management process from conception to completion
- Ability to prioritize multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure
- Meticulous organizational abilities; high attention to detail
- Concise and effective verbal and written communication
- Ability to adapt to challenges and opportunities with a solution-oriented perspective
- Excellent strategic thinking and critical reasoning skills
- Creative, positive energy, self-directed, amiable, and composed under pressure; helpful and humble
We are the oldest caterer in the UK, having been founded in 1847. Working with us will give you an opportunity to be part of some of London's most prestigious events, gaining insights and mentoring from skilled and experienced colleagues, as well as getting a chance to be part of a storied legacy in the hospitality industry. A career at Searcys means you are part of something special; we are an employer with a rich history and an established reputation which will provide you with an enormous sense of pride and belonging.
Members Operation Manager employer: Searcys
Contact Detail:
Searcys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Members Operation Manager
✨Tip Number 1
Familiarise yourself with the HAC and Searcys' unique offerings. Understanding the venue's history and its event spaces will help you demonstrate your passion for the role during interviews.
✨Tip Number 2
Network with current or former employees of Searcys to gain insights into the company culture and expectations. This can provide you with valuable information that can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed events in the past. Highlight your problem-solving skills and ability to exceed member expectations, as these are key aspects of the role.
✨Tip Number 4
Showcase your communication skills by being clear and engaging when discussing your experiences. As a Members Operation Manager, effective communication is crucial for building relationships with members and team members alike.
We think you need these skills to ace Members Operation Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in event management and customer service. Emphasise any roles where you have overseen events or managed teams, as this aligns with the responsibilities of the Members Operation Manager.
Craft a Compelling Cover Letter: In your cover letter, express your passion for member-focused service and your understanding of the hospitality industry. Mention specific examples of how you've exceeded member expectations in previous roles.
Showcase Your Communication Skills: Since effective communication is key for this role, ensure that your application reflects your verbal and written communication abilities. Use clear and concise language, and consider including examples of successful member interactions.
Highlight Problem-Solving Abilities: The job requires quick problem-solving skills. In your application, provide examples of challenges you've faced in past roles and how you successfully resolved them, demonstrating your solution-oriented perspective.
How to prepare for a job interview at Searcys
✨Show Your Member Focus
As a Members Operation Manager, being member-focused is crucial. During the interview, highlight your experience in providing exceptional service and how you've gone above and beyond to meet member expectations in previous roles.
✨Demonstrate Event Management Skills
Be prepared to discuss your event management experience in detail. Share specific examples of events you've planned from conception to completion, showcasing your organisational skills and ability to handle multiple projects under pressure.
✨Communicate Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. You might be asked to provide examples of how you've communicated with team members and clients in past positions.
✨Emphasise Problem-Solving Abilities
The ability to adapt and solve problems is essential for this position. Prepare to discuss challenges you've faced in previous roles and how you approached them with a solution-oriented mindset. This will demonstrate your critical reasoning skills and strategic thinking.
