At a Glance
- Tasks: Welcome guests, manage night operations, and ensure a smooth experience for all visitors.
- Company: Join Searcys, Britain's oldest catering brand, in a stunning central London venue.
- Benefits: Enjoy 50% discounts, up to 33 days off, and meals during shifts.
- Other info: Great career growth opportunities in a supportive and diverse environment.
- Why this job: Be part of a dynamic team and make memorable experiences for guests every night.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 31 - 32 £ per hour.
Company Description
30 Euston Square is a Grade II* listed award-winning events venue in a perfect central London location.
From meeting and conference spaces to private dining and rooftop terraces, the venue offers an iconic setting for any occasion.
This venue is unique to Searcys as is the only property within the estate that is home to a selection of boutique bedrooms.
- As a Night Receptionist, you will receive the following industry-leading benefits:
- 50% discount across Searcys venues
- Enrolment into the Searcys pension scheme
- Up to 33 days annual leave (dependent on job role)
- Access to everyday discounts and communication portal
- Employee assistance program and qualified Mental Health First Aiders
- Enrolment into Searcys Champagne School
- Meals are provided on shift when working within one of our venues
- Your birthday off to celebrate in style
- A day off to volunteer/give back to the charity of your choice
Job Description
- Full-time
- Employment Type: Permanent
- Hours Per Week: 40
- Salary: £15.15 hourly
- Sunday to Thursday nights inclusive
- Main Purpose
The Night Receptionist is responsible for the nightly operation at the reception desk as well as the welfare of all overnight guests, late clients and the building.
Key Responsibilities
- Maintaining a positive culture throughout the department
- Maintaining the highest level of service to consistently exceed guest expectations
- Warmly welcoming all visitors and guests - Ensure eye contact and a smile at all times
- Being aware of forthcoming daily events being held in the venue
- Dealing with visitor enquiries/requests
- Assisting in handling visitor passes and directing visitors as appropriate
- Issue Searcys day passes, Members passes and Gym passes
- Answering all calls within 3 rings and attending to voicemails as soon as possible
- Receiving and transferring telephone calls (internal)
- To respond to e-mails as soon as possible no later than 12 hours after receiving it
- Taking bedroom reservations on the Welcome booking system via phone, email or in-person
- Check-in and out overnight guests, individual and group
- Obtaining and maintaining complete and accurate guest records of address and contact details as required by UK law
- Advising the housekeeping department of all changes in allocation or occupancy as well as any special requests for overnight guests
- Liaising with the engineering and IT teams to log, follow up and resolve any issues noted or reported by guests or colleagues in the bedrooms or at the desk
- Promoting bedroom facilities on check-out for future bookings
- Ensuring all charges are posted correctly to guests accounts
- Taking payments for overnight stays for individual guests and assuring those are posted correctly
- Taking payments for additional services like extra breakfasts or items from Café Caritas and assuring those are posted correctly
- Being fully aware of cash handling policies and cashing up procedures and adhering to them at all times
- Being fully aware of all available rates and promotions for college members
- Being fully aware of all corporate memberships and the associated benefits
- Maintaining a good knowledge of all products and services available to overnight guests and day visitors within 30 Euston Square as well as Searcys
- Ensure the Members Lounge checklist is completed daily
- Ensuring the desk and reception areas are presentable at all times
- Liaising with colleagues of all other departments to ensure a smooth running of the operation and to ensure full guest satisfaction
- Being fully aware of all standards and procedures as outlined in the Searcys Handbook and adhering to it at all times
Being fully aware of all standards and procedures for the reception department as laid out by the Reception and Accommodation Manager and adhering to it at all times
Specific
- Ensuring the smooth running of the night operation
- Ensuring handover records are up to date and are being followed up on
- Ensuring all guest feedback and complaints are dealt with in a professional and friendly manner advising the Reception Manager of outcome or ask for assistance.
- Respond to emergencies and oversee evacuations as necessary
- Ensure all health and safety regulations are being adhered to
- Posting of accommodation rates via the Welcome routines
- Processing end of day routines via Welcome
- Running daily archive via Welcome routines
- Finalising of daily banking and end of day cash up
- Assuring events signage for the following day is displayed correctly
- Maintaining stock at the tea points throughout the building and advising operations manger of usage to assure accurate stocktake
Qualifications
- Excellent communication skills to staff and clients
- Takes the initiative
- Excellent time management
- Supportive / Team player
- Demonstrate a high level of organisation
- Excellent record keeping
- To be willing to work the hours and the needs of the business
- To be able to work under pressure and to cope with any unforeseen circumstances i. e.
Holiday requirements, sickness, etc.
- To have a positive and cooperative attitude
- Additional Information
Searcys, Britain’s oldest catering and restaurant brand, was established in 1847.
We are best known for our Champagne Bars, Restaurants, and stunning Events Venues in iconic destinations such as 116 Pall Mall, The Barbican, The HAC, The Gherkin, and St Pancras International.
Our commitment to delivering unparalleled service, quality, and innovation is reflected in every aspect of our brand.
At Searcys, we recognise the value of individuality and actively embrace the diversity of our teams, as they are the cornerstone of our success.
If you share our passion for the hospitality industry and seek a dynamic work environment that celebrates your unique strengths, we would love for you to join our team!
Night Receptionist in London employer: Searcys
Searcys is an exceptional employer, offering a vibrant work culture at the historic 116 Pall Mall in London, where you can be part of a prestigious legacy in the hospitality industry. With industry-leading benefits such as generous annual leave, a supportive employee assistance programme, and opportunities for professional growth through initiatives like the Searcys Champagne School, we prioritise your well-being and career development. Join us to experience a fulfilling role as a People Coordinator, where your contributions will be valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Searcys. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Searcys
Don't be shy about reaching out to Searcys directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Receptionist in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Searcys and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Searcys
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
