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- Tasks: Be the friendly face of our hotel, welcoming guests and managing their needs.
- Company: Join Searcys, a historic caterer with iconic venues in London since 1847.
- Benefits: Enjoy 50% off at Searcys venues, up to 35 days leave, and birthday off!
- Why this job: Gain valuable experience in hospitality while working in a vibrant, supportive environment.
- Qualifications: Excellent communication, customer service skills, and a team player attitude required.
- Other info: Opportunity to volunteer and participate in exclusive Searcys events.
The predicted salary is between 22000 - 30000 £ per year.
Company Description: 30 Euston Square is a Grade II* listed award-winning events venue in a perfect central London location. From meeting and conference spaces to private dining and rooftop terraces, the venue offers an iconic setting for any occasion. This venue is unique to Searcys as it is the only property within the estate that is home to a selection of boutique bedrooms.
As a Hotel Receptionist, you will receive the following industry-leading benefits:
- 50% discount across Searcys venues
- Enrolment into the Searcys pension scheme
- Up to 35 days annual leave (dependent on job role)
- Enhanced Maternity and Paternity Leave
- Access to everyday discounts and communication portal
- Employee assistance program and qualified Mental Health First Aiders
- Meals are provided on shift when working within one of our venues
- Your birthday off to celebrate in style
- A day off to volunteer/give back to the charity of your choice
- A wide selection of Searcys ibelong Events
Job Type: Full Time
Hourly Rate: £13.85 per hour
Main Purpose: The Reception team serves as the first point of contact for all guests and visitors to the RCGP. We are committed to providing the highest level of customer service in all our actions.
Key Responsibilities:
- Maintaining a positive culture throughout the department
- Maintaining the highest level of service to consistently exceed guest expectations
- Warmly welcoming all visitors and guests - Ensure eye contact and a smile at all times.
- Ensuring everyone is aware of forthcoming daily events being held in the venue
- Dealing with visitor enquiries/requests.
- Assisting in handling visitor passes and directing visitors as appropriate
- Issuing Searcys day passes, Members passes and Gym passes
- Answering all calls within 3 rings and attending to voicemails as soon as possible
- Receiving and transferring telephone calls (internal).
- Responding to e-mails as soon as possible no later than 12 hours after receiving it.
- Taking bedroom reservations on the Welcome booking system for individual and group guests via phone, email, or in-person
- Check-in and out overnight guests, individual and group
- Obtaining and maintaining complete and accurate guest records of address and contact details as required by UK law
- Advising the housekeeping department of all changes in allocation or occupancy as well as any special requests for overnight guests
- Liaising with the engineering and IT teams to log, follow up and resolve any issues noted or reported by guests or colleagues in the bedrooms or at the desk
- Promoting bedroom facilities on check-out for future bookings
- Ensuring all charges are posted correctly to guests' accounts
- Taking payments for overnight stays for individual guests and assuring those are posted correctly
- Taking payments for additional services like extra breakfasts or items from Café Caritas and assuring those are posted correctly
- Being fully aware of cash handling policies and cashing up procedures and adhering to them at all times
- Being fully aware of all available rates and promotions for college members
- Being fully aware of all corporate memberships and the associated benefits
- Maintaining a good knowledge of all products and services available to overnight guests and day visitors within 30 Euston Square as well as Searcys
- Ensuring all guest feedback and complaints are dealt with in a professional and friendly manner advising the DM and/or Reception Manager of the outcome or asking for assistance.
- Covering the Exams reception Desk as and when necessary
- Ensuring the Members Lounge checklist is completed daily
- Ensuring the desk and reception areas are presentable at all times.
- Liaising with colleagues of all other departments to ensure a smooth running of the operation and to ensure full guest satisfaction
- Assisting with training of new staff
- Being fully aware of all standards and procedures as outlined in the Searcys Handbook and adhering to them at all times
- Being fully aware of all standards and procedures for the reception department as laid out by the Reception and Accommodation Manager and adhering to them at all times
- To undertake any reasonable requests made of you by the company including flexibility in hours, location and responsibilities.
Qualifications Skills required:
- Excellent product knowledge
- Excellent communication skills
- Excellent time management
- Supportive / Team player
- Excellent customer service skills
Additional Information: We are the oldest caterer in the UK, founded in 1847. Working with us means being part of London’s most prestigious events and some of the country’s most iconic venues. You’ll gain valuable experience and mentoring from skilled colleagues and have a chance to write your own chapter in our celebrated history.
A career at Searcys means being part of something special. With our rich heritage, and ever-growing business, we will be delighted if you join us – a company with a strong sense of pride and belonging.
Hotel Receptionist employer: Searcys
Contact Detail:
Searcys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Familiarise yourself with the venue and its offerings. Knowing the ins and outs of 30 Euston Square, including its unique features and services, will help you stand out during the interview process.
✨Tip Number 2
Practice your customer service skills. As a Hotel Receptionist, you'll be the first point of contact for guests, so demonstrating your ability to handle enquiries and complaints with a friendly attitude is crucial.
✨Tip Number 3
Showcase your teamwork abilities. The role requires liaising with various departments, so highlighting any past experiences where you've successfully collaborated with others can give you an edge.
✨Tip Number 4
Be prepared to discuss your time management skills. The job involves handling multiple tasks simultaneously, so having examples ready that demonstrate your ability to prioritise and manage your time effectively will impress the hiring team.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and reception roles. Emphasise skills like communication, time management, and teamwork, as these are crucial for a Hotel Receptionist.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific experiences where you provided excellent customer service or handled challenging situations effectively.
Showcase Your Knowledge of the Venue: Demonstrate your knowledge about 30 Euston Square and Searcys in your application. Mention any unique features of the venue or its services that excite you and how you can contribute to enhancing guest experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a receptionist role.
How to prepare for a job interview at Searcys
✨Showcase Your Customer Service Skills
As a Hotel Receptionist, you'll be the first point of contact for guests. Be prepared to share examples of how you've provided excellent customer service in previous roles. Highlight your ability to handle inquiries and resolve issues effectively.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Practice clear and confident responses to common interview questions. Make sure to maintain eye contact and smile during the interview, as these are essential traits for welcoming guests.
✨Familiarise Yourself with the Venue
Research 30 Euston Square and its offerings before the interview. Being knowledgeable about the venue's services and events will show your enthusiasm for the role and help you answer questions more effectively.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific situations, such as dealing with a difficult guest or managing multiple tasks at once. Think of relevant examples from your past experiences that demonstrate your problem-solving skills and ability to stay calm under pressure.
