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- Tasks: Be the friendly face of our iconic venue, welcoming guests and ensuring their experience is top-notch.
- Company: Join Searcys, the UK's oldest caterer, in a prestigious London events venue.
- Benefits: Enjoy 50% discounts, up to 38 days off, and a birthday day off to celebrate you!
- Why this job: Gain valuable experience in hospitality while being part of London's vibrant event scene.
- Qualifications: Excellent communication and customer service skills are a must.
- Other info: Flexible hours, team spirit, and opportunities for personal growth await you!
The predicted salary is between 10 - 16 £ per hour.
30 Euston Square is a Grade II* listed award-winning events venue in a perfect central London location. From meeting and conference spaces to private dining and rooftop terraces, the venue offers an iconic setting for any occasion. This venue is unique to Searcys as it is the only property within the estate that is home to a selection of boutique bedrooms.
Benefits:
- 50% discount across Searcys venues
- Enrolment into the Searcys pension scheme
- Up to 38 days annual leave (dependent on job role)
- Enhanced Maternity and Paternity Leave
- Access to everyday discounts and communication portal
- Employee assistance program and qualified Mental Health First Aiders
- Monthly Chef wellbeing and supplier trips
- Chef whites and shoes provided
- Opportunity to enrol into the WSH Group Chef Academy
- Meals are provided on shift when working within one of our venues
- Your birthday off to celebrate in style
- A day off to volunteer/give back to the charity of your choice
- A wide selection of Searcys ibelong Events.
Job Type: Part time, 16hrs a week
Hourly Rate: £13.85
Main Purpose:
The Reception team serves as the first point of contact for all guests and visitors to the RCGP. We are committed to providing the highest level of customer service in all our actions.
Key Responsibilities:
- Maintaining a positive culture throughout the department
- Maintaining the highest level of service to consistently exceed guest expectations
- Warmly welcoming all visitors and guests - Ensure eye contact and a smile at all times.
- Ensuring everyone is aware of forthcoming daily events being held in the venue
- Dealing with visitor enquiries/requests.
- Assisting in handling visitor passes and directing visitors as appropriate
- Issue Searcys day passes, Members passes and Gym passes
- Answering all calls within 3 rings and attending to voicemails as soon as possible
- Receiving and transferring telephone calls (internal).
- To respond to e-mails as soon as possible no later than 12 hours after receiving it.
- Taking bedroom reservations on the Guestline booking system for individual and group guests via phone, email, or in-person
- Check-in and out overnight guests, individual and group
- Obtaining and maintaining complete and accurate guest records of address and contact details as required by UK law
- Advising the housekeeping department of all changes in allocation or occupancy as well as any special requests for overnight guests
- Liaising with the engineering and IT teams to log, follow up and resolve any issues noted or reported by guests or colleagues in the bedrooms or at the desk
- Promoting bedroom facilities on check-out for future bookings
- Ensuring all charges are posted correctly to guests' accounts
- Taking payments for overnight stays for individual guests and assuring those are posted correctly
- Taking payments for additional services like extra breakfasts and assuring those are posted correctly
- Being fully aware of cash handling policies and cashing up procedures and adhering to them at all times
- Being fully aware of all available rates and promotions for college members
- Being fully aware of all corporate memberships and the associated benefits
- Maintaining a good knowledge of all products and services available to overnight guests and day visitors within 30 Euston Square as well as Searcys
- Ensuring all guest feedback and complaints are dealt with in a professional and friendly manner
- Advising the DM and/or Reception Manager of the outcome or asking for assistance.
- Covering the Exams reception Desk as and when necessary
- Ensure the Members Lounge checklist is completed daily
- Ensuring the desk and reception areas are presentable at all times.
- Liaising with colleagues of all other departments to ensure a smooth running of the operation and to ensure full guest satisfaction
- Assist with training of new staff
- Being fully aware of all standards and procedures as outlined in the Searcys Handbook and adhering to them at all times
- Being fully aware of all standards and procedures for the reception department as laid out by the Reception and Accommodation Manager and adhering to them at all times
- To undertake any reasonable requests made of you by the company including flexibility in hours, location and responsibilities.
Qualifications Skills required:
- Excellent product knowledge
- Excellent communication skills
- Excellent time management
- Supportive / Team player
- Excellent customer service skills
We are the oldest caterer in the UK, founded in 1847. Working with us means being part of London’s most prestigious events and some of the country’s most iconic venues. You’ll gain valuable experience and mentoring from skilled colleagues and have a chance to write your own chapter in our celebrated history. A career at Searcys means being part of something special. With our rich heritage, and ever-growing business, we will be delighted if you join us – a company with a strong sense of pride and belonging.
Hotel Receptionist employer: Searcys
Contact Detail:
Searcys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
First things first, make sure you know the venue inside out! Familiarise yourself with 30 Euston Square and its offerings. This way, when you chat with potential employers, you can show off your knowledge and enthusiasm for the place.
✨Tip Number 2
Networking is key! Attend events at Searcys or similar venues to meet people in the industry. Don’t be shy – introduce yourself and express your interest in working as a Hotel Receptionist. You never know who might have a lead on a job!
✨Tip Number 3
Practice your customer service skills! Role-play common scenarios you might face as a receptionist. This will help you feel more confident during interviews and show that you’re ready to provide top-notch service from day one.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Searcys team. Good luck, and we can’t wait to see you shine!
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness to your words. Remember, as a Hotel Receptionist, you'll be the first point of contact for our guests, so show us how you can make them feel welcome right from the start.
Tailor Your Application: Make sure to tailor your application specifically for the Hotel Receptionist role at 30 Euston Square. Highlight your relevant experience and skills that match the job description. We love seeing how your background aligns with our values and the unique offerings of our venue!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the information you need about the role and our company there. We can’t wait to hear from you!
How to prepare for a job interview at Searcys
✨Know the Venue Inside Out
Before your interview, make sure you research 30 Euston Square thoroughly. Familiarise yourself with its history, services, and unique features. This will not only impress the interviewers but also show your genuine interest in the role.
✨Practice Your Customer Service Skills
As a Hotel Receptionist, excellent customer service is key. Prepare for situational questions by thinking of examples where you've gone above and beyond for a guest or resolved a difficult situation. Role-playing these scenarios can help you feel more confident.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the team culture, training opportunities, and what success looks like in this role. This demonstrates your enthusiasm and helps you gauge if the company is the right fit for you.
