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For Companies At a Glance
- Tasks: Lead and coordinate events, ensuring exceptional service and quality.
- Company: Join Searcys, the UK's oldest caterer, at the National Army Museum.
- Benefits: Enjoy 50% venue discounts, up to 38 days leave, and your birthday off!
- Why this job: Be part of prestigious events and gain insights from industry experts.
- Qualifications: 2+ years in people management and event coordination required.
- Other info: Dynamic role with opportunities for growth and community involvement.
The predicted salary is between 13 - 16 £ per hour.
Searcys are looking for a Hospitality Supervisor to join our team at the National Army Museum. As a Hospitality Supervisor for Searcys, you will be responsible for the overall co-ordination and profitability of an event, supporting the Managers and coordinating the team during the event and supporting our on-site Cafe.
The National Army Museum welcomes visitors to learn about the Battle of Waterloo and all that being a soldier entails. The museum has fascinating military artefacts in contemporary light-filled spaces, with spectacular views of Sir John Soane’s Grade II listed stables and the Royal Chelsea Hospital.
As a Hospitality Supervisor, you will receive the following industry-leading benefits:
- 50% discount across Searcys venues
- Enrolment into the Searcys pension scheme
- Up to 38 days annual leave (dependant on job role)
- Access to everyday discounts and communication portal
- Employee assistance programme
- Enrolment into Searcys Champagne School
- Meals provided on shift when working within one of our venues
- Annual celebration event
- Cycle to work scheme
- Your birthday off to celebrate in style
- A day off to volunteer / give back to the charity of your choice
As a Hospitality Supervisor, you would be working closely with the Manager based on site, supporting the operations team, talented chefs, and target-driven salespeople to deliver flawless service and exceptional food and drinks. You will build strong relationships with clients, understanding a brief and executing every detail with continuous quality and a human touch.
We are the oldest caterer in the UK, having been founded in 1847. Working with us will give you an opportunity to be part of some of London’s most prestigious events, gaining insights and mentoring from skilled and experienced colleagues, as well as getting a chance to be part of a storied legacy in the hospitality industry. A career at Searcys means you are part of something special; we are an employer with a rich history and an established reputation which will provide you with an enormous sense of pride and belonging.
Job Details
Job Type: Variable hour contract
Salary: £16 per hour
Responsibilities
- Play an integral role in the successful delivery of events across the site
- Train or provide training to the staff to ensure they operate in accordance with the department’s standards including any casual labour that may be required
- Monitor daily the standards achieved in your department and report to your line managers any areas of concern
- Liaise with key people in all necessary areas (kitchen, events, Cafe, etc.) of the business to ensure the provision of food and service is consistent and in line with menu/standards pre-agreed
- Meet clients on arrival making sure that the event is as they require and ensuring that any on-the-day changes are passed on to the relevant people where necessary
- Deal effectively and courteously with customer complaints, and refer all complaints to the line manager if necessary
- Carry out regular checks of the events areas for maintenance, housekeeping, and other health and safety issues. Report to the line manager
- Ensure in-house accounting policies are adhered to and monitor food and beverage control, including performing stock take
- Ensure the department/team’s compliance within Searcys cash handling and cashing up procedures and that any discrepancies are reported immediately to your line manager
- Responsible for monitoring staff time sheets are filled correctly
Requirements
- Minimum 2 years experience in people management
- Excellent product knowledge (food/beverage)
- Experience in running large events, dinners
- Leads by example by always acting professional
- Excellent communication skills
- Takes the initiative
- Excellent time management
- Supportive / Team player
- Strong presentation skills
- Excellent customer care skills
Hospitality Supervisor employer: Searcys
Contact Detail:
Searcys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked with Searcys or similar venues. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual meet-up, let your passion for hospitality shine through. Share stories of past events you've managed and how you handled challenges with a human touch.
✨Tip Number 3
Be proactive! If you see an event happening at the National Army Museum or any Searcys venue, don’t hesitate to pop by and introduce yourself. It’s a great way to make a memorable impression and show your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your skills and experience in a way that stands out.
We think you need these skills to ace Hospitality Supervisor
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through! Share experiences that highlight your enthusiasm for delivering exceptional service and creating memorable events.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Hospitality Supervisor role. Highlight relevant experience, especially in event coordination and team management, to show us you’re the perfect fit for our team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your information well so we can easily see your qualifications and experience without any fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Searcys
✨Know Your Stuff
Make sure you brush up on your knowledge of Searcys and the National Army Museum. Understand their history, values, and what makes them unique in the hospitality industry. This will show that you're genuinely interested and have done your homework.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed events or led a team. Highlight your experience in dealing with customer complaints and how you ensured high standards were met. This will demonstrate your capability to handle the responsibilities of a Hospitality Supervisor.
✨Practice Your Communication Skills
As a Hospitality Supervisor, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play potential scenarios, like handling a last-minute change during an event, to showcase your problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or how success is measured in this role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
