At a Glance
- Tasks: Assist in delivering top-notch service and support during events.
- Company: Join Searcys, the UK's oldest caterer with a rich history since 1847.
- Benefits: Enjoy 50% venue discounts, up to 38 days leave, and your birthday off!
- Other info: Opportunity to learn from experienced colleagues and participate in Searcys Champagne School.
- Why this job: Be part of prestigious events in a stunning Georgian venue while gaining valuable experience.
- Qualifications: Excellent communication, teamwork, and customer care skills are essential.
Searcys are looking for a Hospitality Assistant to work in our prestigious venue 116 Pall Mall - Institute of Directors. As the Hospitality Assistant, you will assist the Retail Manager and Retail Supervisor to deliver seamless service to all areas of the department, serving guests to the highest standard and according to Searcy's procedures and policies.
116 Pall Mall is a stunning Georgian venue dating back to 1820 in the heart of London. Originally designed by John Nash, this venue is one of our flagship sites based on Pall Mall with a vast array of decadent event spaces.
As a Hospitality Assistant, you will receive the following industry-leading benefits:
- 50% discount across Searcys venues
- Enrolment into the Searcys pension scheme
- Up to 38 days annual leave (dependent on job role)
- Access to everyday discounts and communication portal
- Employee assistance programme
- Enrolment into Searcys Champagne School
- Meals provided on shift when working within one of our venues
- Annual celebration event
- Cycle to work scheme
- Your birthday off to celebrate in style
- A day off to volunteer / give back to the charity of your choice
The Hospitality Assistant will be supporting, monitoring, and serving all food and drinks to customers/clients/guests and clearing throughout the event.
Responsibilities:
- Welcome customers on arrival, greeting them in a friendly and hospitable manner
- Deliver exceptional customer service to all clients, ensuring a high level of customer satisfaction
- Abide by company policies and departmental procedures/trainings
- Ensure good levels of stock are displayed and kept on record, maintaining good stock rotation throughout the day
- Answer questions about menu items, ingredients, and pricing
- Take customers' orders for food and drink and prepare and/or deliver them, whenever necessary and instructed by the line manager
- Clear tables, set up rooms, and replenish stations according to department procedures and manager instructions
- Follow departmental procedures when carrying out opening/closing duties
- Deal effectively and courteously with customer complaints, and refer them to the line manager if necessary
- Maintain a high level of cleanliness and follow all Health, Hygiene, and Safety requirements as described in the Searcy Health & Safety Policy
- Maintain composure in a fast-paced environment while responding urgently and appropriately to any concerns
- Present in professional appearance and according to provided dress code
Qualifications:
- Excellent product knowledge (food/beverage)
- Excellent communication skills
- Takes the initiative
- Excellent time management
- Supportive / Team player
- Strong presentation skills
- Excellent customer care skills
We are the oldest caterer in the UK, having been founded in 1847. Working with us will give you an opportunity to be part of some of London’s most prestigious events, gaining insights and mentoring from skilled and experienced colleagues, as well as getting a chance to be part of a storied legacy in the hospitality industry.
A career at Searcys means you are part of something special. We are an employer with a rich history and an established reputation which will provide you with an enormous sense of pride and belonging.
Hospitality Assistant in London employer: Searcys
Searcys is an exceptional employer, offering a vibrant work culture at the prestigious 10-11 Carlton House Terrace in London. With a competitive salary of £35,000 and opportunities for professional growth within the luxury events sector, employees benefit from a collaborative environment that values creativity and excellence in event planning. Join us to be part of a team that prides itself on delivering unforgettable experiences while enjoying the perks of working in one of London's most iconic venues.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Assistant in London
✨Tip Number 1
Familiarise yourself with Searcys' history and values. Understanding the company's legacy and commitment to exceptional service will help you connect with the interviewers and demonstrate your enthusiasm for being part of their team.
✨Tip Number 2
Brush up on your knowledge of food and beverage. Being able to discuss menu items confidently and answer questions about ingredients will show that you're proactive and ready to provide excellent customer service.
✨Tip Number 3
Practice your communication skills. As a Hospitality Assistant, you'll need to interact with guests frequently, so being articulate and friendly will set you apart from other candidates.
✨Tip Number 4
Showcase your ability to work in a fast-paced environment. Think of examples from previous experiences where you've successfully managed multiple tasks under pressure, as this is crucial for the role at Searcys.
We think you need these skills to ace Hospitality Assistant in London
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and qualifications required for the Hospitality Assistant position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV:Create a CV that showcases your customer service skills, teamwork, and any previous experience in hospitality. Use clear headings and bullet points to make it easy to read, and ensure it is tailored specifically for this role.
Write a Compelling Cover Letter:In your cover letter, express your enthusiasm for working at Searcys and mention specific reasons why you want to join their team. Highlight your relevant skills and experiences that demonstrate your ability to deliver exceptional customer service.
Proofread Your Application:Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Searcys
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any relevant experiences or stories that highlight your love for providing excellent customer service, as this will resonate well with the interviewers at Searcys.
✨Demonstrate Product Knowledge
Familiarise yourself with common food and beverage items, especially those that might be served at Searcys venues. Being able to discuss menu items confidently will show that you are proactive and genuinely interested in the role.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, such as dealing with difficult customers or managing a busy service period. Think of examples from past experiences where you successfully navigated similar challenges.
✨Dress the Part
Since presentation is key in the hospitality industry, ensure you dress professionally for the interview. This not only shows respect for the company but also gives a glimpse of how you would present yourself while working at Searcys.
