At a Glance
- Tasks: Welcome guests and deliver exceptional service at prestigious events.
- Company: Join Searcys, the oldest caterer in the UK with a rich history.
- Benefits: Enjoy 50% venue discounts, up to 38 days leave, and your birthday off!
- Other info: Dynamic environment with opportunities for growth and mentorship.
- Why this job: Be part of London's elite events and gain valuable hospitality experience.
- Qualifications: Great customer care skills and a team player attitude required.
The predicted salary is between 11 - 16 £ per hour.
Searcys are looking for a Hospitality Assistant to work in our prestigious venue 116 Pall Mall - Institute of Directors. As the Hospitality Assistant, you will assist the Retail Manager and Retail Supervisor to deliver seamless service to all areas of the department, serving guests to the highest standard and according to Searcy’s procedures and policies.
116 Pall Mall is a stunning Georgian venue dating back to 1820 in the heart of London. Originally designed by John Nash, this venue is one of our flagship sites based on Pall Mall with a vast array of decadent event spaces.
As a Hospitality Assistant, you will receive the following industry leading benefits:
- 50% discount across Searcys venues
- Enrolment into the Searcys pension scheme
- Up to 38 days annual leave (dependant on job role)
- Access to everyday discounts and communication portal
- Employee assistance programme
- Meals provided on shift when working within one of our venues
- Cycle to work scheme
- Your birthday off to celebrate in style
- A day off to volunteer / give back to the charity of your choice
The Hospitality Assistant will be supporting, monitoring, and serving all food and drinks to customers/clients/guests and clearing throughout the event.
Responsibilities:
- Welcome customers on arrival, greeting them in a friendly and hospitable manner
- Deliver exceptional customer service to all clients, ensuring a high level of customer satisfaction
- Abide by company policies and departmental procedures/trainings
- Ensure good levels of stock are displayed and kept on record, maintaining good stock rotation throughout the day
- Answer questions about menu items, ingredients, and pricing
- Take customers' orders for food and drink and prepare and/or deliver them, whenever necessary and instructed by line manager
- Clear tables, set up rooms, and replenish stations according to department procedures and manager instructions
- Follow departmental procedures when carrying out opening/closing duties
- Deal effectively and courteously with customer complaints, referring them to the line manager if necessary
- Maintain a high level of cleanliness and follow all Health, Hygiene and Safety requirements as described in the Searcy Health & Safety Policy
- Maintain composure in a fast-paced environment while responding urgently and appropriately to any concerns
- Present in professional appearance and according to provided dress code
- Excellent product knowledge (food/beverage)
- Takes the initiative
- Supportive / Team player
- Excellent customer care skills
We are the oldest caterer in the UK, having been founded in 1847. Working with us will give you an opportunity to be part of some of London’s most prestigious events, gaining insights and mentoring from skilled and experienced colleagues, as well as getting a chance to be part of a storied legacy in the hospitality industry. A career at Searcys means you are part of something special, we are an employer with a rich history and an established reputation which will provide you with an enormous sense of pride and belonging.
Hospitality Assistant employer: Searcys
Searcys is an exceptional employer, offering a vibrant work culture at the prestigious 10-11 Carlton House Terrace in London. With a competitive salary of £35,000 and opportunities for professional growth within the luxury events sector, employees benefit from a collaborative environment that values creativity and excellence in event planning. Join us to be part of a team that prides itself on delivering unforgettable experiences while enjoying the perks of working in one of London's most iconic venues.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Assistant
✨Tip Number 1
Get to know the venue! Familiarise yourself with 116 Pall Mall and its history. When you walk in for an interview, drop some knowledge about the place – it shows you're genuinely interested and have done your homework.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle complaints or serve guests. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Dress to impress! Make sure you look the part when you show up for your interview. A professional appearance goes a long way in hospitality, so stick to the dress code and show that you can represent Searcys well.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, so keep checking back for new roles that suit your skills.
We think you need these skills to ace Hospitality Assistant
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and working with people.
Tailor Your Application:Make sure to tailor your application to the Hospitality Assistant role. Highlight any relevant experience or skills that match the job description, especially your customer service skills and ability to work in a fast-paced environment.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about Searcys there!
How to prepare for a job interview at Searcys
✨Know the Venue
Before your interview, do a bit of research on 116 Pall Mall and its history. Understanding the venue's significance and its offerings will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
As a Hospitality Assistant, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. This will demonstrate your ability to handle various situations with grace and professionalism.
✨Dress to Impress
First impressions matter! Make sure you dress according to the provided dress code and present yourself in a professional manner. This reflects your understanding of the hospitality industry and the importance of appearance in front of guests.
✨Prepare for Common Questions
Anticipate questions related to teamwork, handling complaints, and your knowledge of food and beverage. Practising your responses will help you feel more confident and articulate during the interview.
