Head Waiter / Waitress
Head Waiter / Waitress

Head Waiter / Waitress

London Full-Time 28800 - 38400 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead the waiting team and provide exceptional service at high-end events and dining.
  • Company: Join Searcys, the oldest caterer in the UK, with a legacy dating back to 1847.
  • Benefits: Enjoy 50% discounts, up to 30 days annual leave, and meals during shifts.
  • Why this job: Be part of iconic events in London with stunning views and a passionate team.
  • Qualifications: Experience in hospitality and a passion for food and beverage are essential.
  • Other info: Must have valid right to work in the UK; full-time role with competitive pay.

The predicted salary is between 28800 - 38400 £ per year.

The Gherkin is an iconic London landmark in the heart of The City of London. Our venue is located at the top of this iconic building, on levels from 37 to 40. We are famous for our corporate events, beautiful weddings, private dining events with a spectacular view as well as delicious food, famous Champagne and cocktails served in our Helix Restaurant and Iris Bar on top of the building over the weekends.

As a Headwaiter/Headwaitress you will receive the following industry leading benefits:

  • 50% discount across Searcys venues
  • Enrolment into the Searcys pension scheme
  • Up to 30 days annual leave (dependant on job role)
  • Access to everyday discounts and communication portal
  • Employee assistance programme
  • Enrolment into Searcys Champagne School
  • Meals provided on shift when working within one of our venue
  • Tronc and overtime paid
  • APPLLICANTS MUST HAVE VALID RIGHT TO WORK IN THE UK!

    We are looking for an experienced and dedicated Headwaiter/Headwaitress to lead our Waiting Team and assist with service during events, private dining dinners, restaurant, bar and lounge service. You will be required to run sections during restaurant service as well as assisting high-end events.

    Job Type: Full Time

    Hourly Rate: up to £16.00 per hour

    Key Responsibilities:

  • Provide exceptional service to our guests
  • To successfully participate in the delivery of all food and beverage services
  • Take part in the setup of all events
  • Nurture and develop new waiters and commis waiters
  • Adhere to all company policies and departmental procedures/trainings
  • Liaise with key people in all necessary areas of the business to ensure the provision of food and service is consistent and in line with menu/standards set by the managers
  • Deal effectively and courteously with guest requests, and to refer them to the line manager, if necessary
  • To ensure that all legislative and Government guidelines are adhered to, including The Food Safety Act, Health and Safety at Work Act, the COSHH regulations, etc. within the areas of responsibility including all other requirements as described in the Searcys Health & Safety Policy
  • Excellent communication skills
  • Hands on and proactive approach
  • Able to work autonomously and as part of a team
  • Passion for food and beverage
  • Excellent time management
  • Strong organisational skills
  • We are the oldest caterer in the UK, having been founded in 1847, working with us will give you an opportunity to be part of some of London’s most prestigious events, gaining insights and mentoring from skilled and experienced colleagues, as well as getting a chance to be part of a storied legacy in the hospitality industry.

    A career at Searcys means you are part of something special, we are an employer with a rich history, and an established reputation which will provide you with an enormous sense of pride and belonging.

    Head Waiter / Waitress employer: Searcys

    Searcys at The Gherkin offers an exceptional work environment where employees can thrive in a prestigious setting, surrounded by the stunning views of London. With industry-leading benefits such as generous annual leave, a comprehensive pension scheme, and opportunities for professional growth, our team members enjoy a supportive culture that values their contributions. Join us to be part of a historic company renowned for its excellence in hospitality, where your passion for food and beverage will be nurtured and celebrated.
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    Contact Detail:

    Searcys Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Head Waiter / Waitress

    ✨Tip Number 1

    Familiarise yourself with the Searcys brand and its history. Understanding their values and what makes them unique will help you connect with the team during your interview and show that you're genuinely interested in being part of their legacy.

    ✨Tip Number 2

    Brush up on your knowledge of food and beverage service, especially in high-end settings. Being able to discuss specific techniques or experiences related to fine dining will demonstrate your expertise and readiness for the role.

    ✨Tip Number 3

    Network with current or former employees of Searcys if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.

    ✨Tip Number 4

    Prepare to showcase your leadership skills, as the role requires leading a team. Think of examples from your past experiences where you've successfully managed or trained others, and be ready to discuss these during your interview.

    We think you need these skills to ace Head Waiter / Waitress

    Exceptional Customer Service
    Leadership Skills
    Event Management
    Food and Beverage Knowledge
    Strong Communication Skills
    Organisational Skills
    Teamwork
    Attention to Detail
    Problem-Solving Skills
    Ability to Work Under Pressure
    Knowledge of Health and Safety Regulations
    Proactive Approach
    Training and Mentoring Skills
    Time Management

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience in the hospitality industry, particularly in roles similar to Head Waiter/Waitress. Emphasise any leadership roles or responsibilities you've had, as well as your ability to provide exceptional service.

    Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and beverage service. Mention specific experiences that demonstrate your organisational skills and ability to work both autonomously and as part of a team.

    Highlight Relevant Skills: In your application, be sure to mention key skills such as customer service excellence, knowledge of food safety regulations, and experience in high-end dining environments. These are crucial for the role at Searcys.

    Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in the hospitality industry.

    How to prepare for a job interview at Searcys

    ✨Showcase Your Experience

    Make sure to highlight your previous experience in the hospitality industry, especially any roles where you led a team or provided exceptional service. Be ready to share specific examples of how you handled challenging situations or went above and beyond for guests.

    ✨Demonstrate Your Passion

    Express your enthusiasm for food and beverage service during the interview. Talk about what excites you about working in a high-end environment like The Gherkin and how you can contribute to creating memorable experiences for guests.

    ✨Know the Venue

    Familiarise yourself with The Gherkin and Searcys' offerings before the interview. Understanding the venue's history, its unique features, and the types of events held there will show your genuine interest and help you stand out.

    ✨Prepare Questions

    Have a few thoughtful questions ready to ask the interviewer. This could include inquiries about team dynamics, training opportunities, or how success is measured in the Head Waiter/Waitress role. It shows you're engaged and serious about the position.

    Head Waiter / Waitress
    Searcys
    Location: London
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    S
    • Head Waiter / Waitress

      London
      Full-Time
      28800 - 38400 £ / year (est.)
    • S

      Searcys

      200-500
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