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- Tasks: Assist in delivering top-notch service and support during events at a prestigious venue.
- Company: Join Searcys, a renowned hospitality brand with a focus on excellence.
- Benefits: Enjoy 50% off at Searcys venues, generous leave, and a birthday day off!
- Other info: Flexible hours with opportunities to grow in a vibrant environment.
- Why this job: Be part of a dynamic team and create memorable experiences for guests.
- Qualifications: Great customer care skills and a passion for hospitality are essential.
The predicted salary is between 30000 - 40000 £ per year.
Searcys are looking for a Hospitality Assistant to work in our prestigious venue 116 Pall Mall - Institute of Directors. As the Hospitality Assistant, you will assist the Retail Manager and Retail Supervisor to deliver seamless service to all areas of the department, serving guests to the highest standard and according to Searcys procedures and policies.
Benefits:
- 50% discount across Searcys venues
- Enrolment into the Searcys pension scheme
- Up to 38 days annual leave (depending on job role)
- Access to everyday discounts and communication portal
- Employee assistance programme
- Meals provided on shift when working within one of our venues
- Cycle to work scheme
- Your birthday off to celebrate in style
- A day off to volunteer / give back to the charity of your choice
Job Description:
The Hospitality Assistant will be supporting, monitoring and serving all food and drinks to customers/clients/guests and clearing throughout the event.
Job Type: 0 hour contract
Salary: £14.80 hourly (plus Tronc after probation)
Responsibilities:
- Welcome customers on arrival, greeting them in a friendly and hospitable manner
- Deliver exceptional customer service to all clients, ensuring a high level of customer satisfaction
- Abide by company policies and departmental procedures/training
- Ensure good levels of stock are displayed and kept on record, maintaining good stock rotation throughout the day
- Answer questions about menu items, ingredients, and pricing
- Takes customers' orders for food and drink and prepare and/or deliver them, whenever necessary and instructed by line manager
- Clear table, set up room and replenish stations according to department procedures and manager instructions
- Follow departmental procedures when carrying out opening/closing duties
- Deal effectively and courteously with customer complaints, and refer them to the line manager if necessary
- Maintain a high level of cleanliness and follow all Health, Hygiene and Safety requirements as described in the Searcy Health & Safety Policy
- Maintain composure in a fast-paced environment while responding urgently and appropriately to any concerns
- Present in professional appearance and according to provided dress code
Qualifications:
- Excellent product knowledge (food/beverage)
- Takes the initiative
- Supportive / Team player
- Excellent customer care skills
Hospitality Assistant in City of Westminster employer: Searcys
Contact Detail:
Searcys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Assistant in City of Westminster
✨Tip Number 1
Get to know the venue! Before your interview, take a stroll around 116 Pall Mall and soak in the atmosphere. Familiarising yourself with the space will help you feel more confident and show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle complaints or serve guests. Role-playing these situations with a friend can help you articulate your responses smoothly during the interview.
✨Tip Number 3
Dress to impress! Make sure you’re looking sharp and professional for your interview. First impressions matter, especially in hospitality, so show them you can represent Searcys with style.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Hospitality Assistant in City of Westminster
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and approachable tone can really make your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Hospitality Assistant role at Searcys. Highlight your relevant experience and skills that align with our values and the job description. This shows us you’re genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Searcys
✨Know Your Stuff
Familiarise yourself with Searcys' menu and services. Being able to discuss specific dishes, ingredients, and the overall dining experience will show your enthusiasm and readiness for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond to ensure a guest's satisfaction, as this is crucial for a Hospitality Assistant.
✨Dress to Impress
Make sure you adhere to the professional dress code expected at Searcys. A polished appearance not only reflects your understanding of the hospitality industry but also shows respect for the company’s standards.
✨Stay Calm Under Pressure
Be ready to discuss how you handle fast-paced environments. Share experiences where you maintained composure during busy shifts or dealt with difficult customers, as this will demonstrate your ability to thrive in a bustling venue like 116 Pall Mall.