Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to deliver software updates and train customers on new features.
- Company: We're a leading SaaS provider revolutionising booking and dispatch solutions.
- Benefits: Enjoy 25 days holiday, monthly Uber Eats vouchers, and a hybrid work model.
- Why this job: Perfect for tech-savvy individuals eager to grow in a dynamic customer-focused environment.
- Qualifications: Ideal for recent graduates or those with 3 years' experience in customer-facing roles.
- Other info: Fluency in Spanish or Portuguese is a bonus; enjoy fun office perks like pool and foosball!
The predicted salary is between 24000 - 33600 £ per year.
Our client is a leading booking and dispatch software provider, they deliver innovative solutions that help our customers thrive in a global marketplace. We’re now looking for a Service Delivery Technician to join our Operations team and bring our latest technology directly to customers.
Employment Type: Full-Time
Entry Level role(Associate)
Industry: SaaS / Transportation Technology
Functions: Service Delivery | Client Training | Software Updates
Location: Manchester – Hybrid (Initially 2 days in-office, moving to 3)
Salary: Up to 24,000 per annum
Reporting to: Technical Service Desk Manager
Core Working Hours: 9am – 5pm, Monday to Friday
Hybrid working: Office days on Wednesdays, Thursdays, and alternate Tuesdays
What You’ll Bring:
- The successful candidate will build a good rapport with customers and demonstrate the ability to work effectively in a fast-paced environment.
- Management and delivery of software updates to customers
- Installation of software updates on client sites.
- Training customers on new software features.
- Liaising with customers.
- Managing own time effectively.
- Liaising with other departments.
- Monitor team mailbox and deal with enquiries.
- have strong team working and listening skills to help yourself, your team.
- Have a flexible approach to your work; have an adaptable mind set,
- Have a passionate and personable nature; be creative and confident in your work.
Who This Role is Ideal For:
- A customer-facing technical professional with 3+ years’ experience or degree education
- Someone who thrives on problem-solving and delivering great customer experiences
- A detail-oriented, organised individual who can juggle multiple priorities
- A confident communicator, capable of listening and translating customer needs into solutions
- A tech-savvy team player with proficiency in Microsoft Word and Excel
- Bonus: fluency in Spanish or Portuguese
What’s on Offer?
Salary: £24,000 per annum
From day one:
- 25 days’ holiday plus bank holidays
- Company pension scheme with Royal London
- Life assurance – 2x your basic salary
- Bonusly reward and recognition platform
- Monthly Uber Eats vouchers
- Free breakfast on office days
- 24/7 confidential Employee Assistance Programme
- Access to : virtual GP, physio, and mental health support
- Office social area with pool, foosball, and table tennis
After probation:
- Medical insurance with Vitality
- Subsidised travel scheme
- Learning & Development scheme for further training and qualifications
- Work from Anywhere scheme (up to 4 weeks per year)
- Enhanced family and sickness leave policies
This is an ideal opportunity for someone starting career in Service Delivery, starter, recent graduate, or someone early in their career who wants to work closely with clients, learn on the job, and grow into a career in service delivery.
Service Delivery Coordinator employer: SearchWorks
Contact Detail:
SearchWorks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Coordinator
✨Tip Number 1
Familiarise yourself with the SaaS and transportation technology sectors. Understanding the industry trends and challenges will help you engage in meaningful conversations during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a Service Delivery Coordinator. This will prepare you to showcase your problem-solving abilities and how you can effectively communicate with clients.
✨Tip Number 3
Network with professionals in the field through platforms like LinkedIn. Engaging with current employees or joining relevant groups can provide insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Highlight any experience you have with software updates or client training in your discussions. Being able to talk about specific examples where you've successfully managed similar tasks will set you apart from other candidates.
We think you need these skills to ace Service Delivery Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Service Delivery Coordinator role. Emphasise any customer-facing roles, technical skills, and your ability to manage multiple priorities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and technology. Mention specific examples of how you've successfully solved problems or delivered great customer experiences in the past.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Word and Excel, as well as any experience you have with software updates or client training. If you speak Spanish or Portuguese, be sure to mention this as a bonus.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work in a fast-paced environment and your eagerness to learn and grow within the company. This can set you apart from other candidates.
How to prepare for a job interview at SearchWorks
✨Show Your Customer Service Skills
As a Service Delivery Coordinator, you'll be interacting with customers regularly. Make sure to highlight your experience in customer service and how you've successfully resolved issues in the past. Use specific examples to demonstrate your ability to build rapport and deliver great customer experiences.
✨Demonstrate Technical Proficiency
Since this role involves software updates and training, be prepared to discuss your technical skills. Familiarise yourself with the company's software solutions and be ready to explain how you would approach installing updates or training clients on new features.
✨Emphasise Time Management Abilities
The job requires managing multiple priorities effectively. Share examples of how you've successfully juggled tasks in previous roles or during your studies. This will show that you can handle the fast-paced environment expected in this position.
✨Be Personable and Adaptable
A flexible mindset is crucial for this role. During the interview, convey your adaptability and willingness to learn. Share instances where you've had to adjust to new situations or challenges, and how your positive attitude helped you succeed.
