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- Tasks: Manage key client relationships and drive account growth through collaboration.
- Company: Dynamic company in the energy and technology sector with a focus on sustainability.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional development.
- Why this job: Be the go-to person for key clients and make a real impact on their success.
- Qualifications: Experience in account management and strong communication skills are essential.
- Other info: Mentorship opportunities and a chance to shape client management processes.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We're hiring a Key Account Manager to own relationships with some of our most important customers as the business continues to grow. This is a fullâtime, hybrid role based out of Manchester, sitting in the Client Management team and reporting into the Key Account Lead.
As Key Account Manager, you'll be the main point of contact for a portfolio of key clients â running regular checkâins, reviewing performance, gathering feedback and making sure their needs are met. You'll work closely with growth, marketing, product and billing teams to resolve issues quickly, deliver a smooth onboarding experience and ensure dayâtoâday service runs well.
A big part of the role is commercial: driving retention and account growth by building strong, longâterm relationships, spotting upsell and crossâsell opportunities, and using client and market data to identify where you can add more value. You'll also prepare and present clear reports on client activity, satisfaction and business impact for senior stakeholders.
There is a light leadership element too â you'll support and mentor junior client managers, help shape client management processes, and promote a clientâcentric, collaborative way of working across the team.
What you'll be doing:
- Acting as primary point of contact for key clients, managing dayâtoâday queries and regular review meetings.
- Building strong, longâterm relationships to drive loyalty, retention and growth.
- Working with growth, marketing, product and billing to deliver joinedâup, tailored solutions.
- Monitoring client data and market trends to spot risks and opportunities.
- Preparing and presenting client reports (performance, satisfaction, commercial impact) to senior management.
- Supporting smooth onboarding and ongoing management of key accounts.
- Mentoring junior client managers and contributing to bestâpractice client management methods.
- Travelling locally/nationally as needed to meet and strengthen relationships with key clients.
What we're looking for:
- Experience in key account management, client management, billing or similar, ideally in energy, technology or sustainability.
- Track record of managing highâvalue client relationships and contributing to revenue growth.
- Strong relationshipâbuilding and communication skills, comfortable with senior stakeholders.
- Clientâfirst mindset, with the ability to align client needs with business goals.
- Confident handling negotiations, resolving issues and managing conflict when needed.
- Organised, detailâfocused and able to juggle multiple accounts in a fastâpaced environment.
- Bachelor's degree in Business, Marketing or similar is preferred, but relevant experience is equally important.
Key Account Manager in Manchester employer: SearchWorks
Contact Detail:
SearchWorks Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Key Account Manager in Manchester
â¨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and donât be shy about reaching out on LinkedIn. You never know who might have the inside scoop on a job opportunity.
â¨Tip Number 2
Prepare for those interviews! Research the company and its clients thoroughly. Be ready to discuss how your experience aligns with their needs, especially in building strong relationships and driving account growth. Show them youâre the perfect fit!
â¨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your chat and reinforce your interest in the role. It shows youâre keen and professional.
â¨Tip Number 4
Donât forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a better chance to stand out in the crowd. Letâs get you that Key Account Manager role!
We think you need these skills to ace Key Account Manager in Manchester
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV speaks directly to the Key Account Manager role. Highlight your experience in managing client relationships and driving growth, as these are key aspects of what weâre looking for.
Craft a Compelling Cover Letter: Use your cover letter to tell us why youâre passionate about client management and how your skills align with our needs. Share specific examples of how you've built strong relationships and contributed to revenue growth.
Showcase Your Communication Skills: Since this role involves working closely with senior stakeholders, make sure your application reflects your strong communication skills. Use clear and concise language, and donât shy away from showcasing your negotiation experience.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. Itâs the best way for us to receive your application and ensures you donât miss out on any important updates!
How to prepare for a job interview at SearchWorks
â¨Know Your Clients Inside Out
Before the interview, research the companyâs key clients and their industries. Understand their pain points and how the role of Key Account Manager can address these. This will show your potential employer that youâre proactive and ready to hit the ground running.
â¨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you successfully built and maintained strong client relationships. Highlight specific strategies you used to drive retention and growth, as this is crucial for the role. Be ready to discuss how you can apply these skills to their key accounts.
â¨Demonstrate Your Data Savvy
Since the role involves monitoring client data and market trends, be prepared to discuss how youâve used data to identify opportunities or mitigate risks in previous roles. Bring examples of reports or analyses youâve created that had a positive impact on client satisfaction or business outcomes.
â¨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially around conflict resolution and negotiations. Think of scenarios where you had to manage difficult situations with clients and how you turned them into positive outcomes. This will showcase your client-first mindset and ability to align client needs with business goals.