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For Companies At a Glance
- Tasks: Lead global IT operations and manage a team of IT support pros.
- Company: Join a dynamic company in the financial services and IT consulting industry.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Why this job: Make a real impact on IT infrastructure and help the business thrive.
- Qualifications: Proven experience in IT management, Jira Service Desk, and vendor relations required.
- Other info: Ideal for those who excel in communication and leadership.
The predicted salary is between 48000 - 72000 £ per year.
Our client is seeking an experienced and motivated Head of IT Support to lead and manage their global IT operations!
This is a hands-on role with responsibility for the day-to-day management of their IT systems, service desk, and third-party IT vendor relationships. You will play a critical role in ensuring the smooth and efficient operations of their IT infrastructure, enabling their business to thrive.
What you’ll do:
- Oversee the day-to-day operations of our global IT systems, including network infrastructure, hardware, and software applications.
- Manage and mentor a small team of IT support professionals.
- Manage their Jira Service Desk, ensuring timely resolution of IT issues and requests.
- Oversee the relationship with third-party IT vendors, ensuring service level agreements are met and performance is optimised.
- Manage the procurement and maintenance of IT hardware and software.
- Ensure the security and integrity of IT systems and data.
- Implement and maintain IT policies and procedures.
- Monitor system performance and identify areas for improvement.
- Contribute to IT strategy and planning.
What you’ll need:
- Proven experience in a similar role, managing IT systems and service desks.
- Experience with Jira Service Desk and Office 365 is essential.
- Experience managing and working with third-party IT vendors.
- Strong understanding of ITIL principles (ITIL qualification is desirable but not essential).
- Experience managing remote teams.
- Excellent communication, interpersonal, and leadership skills.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Financial Services and IT Services and IT Consulting
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Head of IT Support employer: SearchWorks
Contact Detail:
SearchWorks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of IT Support
✨Tip Number 1
Make sure to highlight your hands-on experience in managing IT systems and service desks. Use specific examples from your previous roles to demonstrate how you've successfully overseen IT operations and resolved issues.
✨Tip Number 2
Familiarize yourself with Jira Service Desk and Office 365, as these are essential tools for the role. If you have any certifications or training in these platforms, be sure to mention them during your discussions.
✨Tip Number 3
Showcase your leadership skills by discussing your experience in mentoring and managing teams. Provide examples of how you've motivated your team and improved their performance in past positions.
✨Tip Number 4
Demonstrate your understanding of ITIL principles and how they can be applied to improve IT service management. Even if you don't have a formal qualification, sharing your practical knowledge will set you apart.
We think you need these skills to ace Head of IT Support
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Head of IT Support position. Highlight key responsibilities and required skills, such as experience with Jira Service Desk and managing IT systems.
Tailor Your CV: Customize your CV to reflect your relevant experience in IT support management. Emphasize your leadership skills, experience with third-party vendors, and any familiarity with ITIL principles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to lead a team. Mention specific achievements in previous roles that demonstrate your capability to manage IT operations effectively.
Highlight Communication Skills: Since excellent communication and interpersonal skills are crucial for this role, provide examples in your application that illustrate how you've successfully managed teams and communicated with stakeholders in the past.
How to prepare for a job interview at SearchWorks
✨Showcase Your Leadership Skills
As a Head of IT Support, you'll be managing a team. Be prepared to discuss your leadership style and provide examples of how you've successfully mentored and guided teams in the past.
✨Demonstrate Technical Proficiency
Make sure to highlight your experience with Jira Service Desk and Office 365. Be ready to discuss specific challenges you've faced with these tools and how you resolved them.
✨Understand ITIL Principles
Even if you don't have an ITIL qualification, showing a strong understanding of ITIL principles can set you apart. Prepare to discuss how you've applied these principles in your previous roles.
✨Prepare for Vendor Management Questions
Since managing third-party IT vendors is a key part of the role, think about your experiences in this area. Be ready to talk about how you've ensured service level agreements are met and how you've optimized vendor performance.
