At a Glance
- Tasks: Lead customer implementations and ensure top-notch service delivery for key clients.
- Company: A leading UK financial technology provider with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on continuous improvement and career advancement.
- Why this job: Make a real impact by driving successful client relationships in the fintech space.
- Qualifications: Experience in software delivery and strong stakeholder management skills.
The predicted salary is between 75000 - 85000 £ per year.
A leading UK financial technology provider is seeking an experienced Customer Delivery Manager to join its growing client delivery team. This is an excellent opportunity for a delivery professional with experience in enterprise software, SaaS, or financial services environments to take ownership of strategic customer relationships and drive successful implementations and ongoing service delivery.
As a Customer Delivery Manager, you will act as the primary point of contact for a portfolio of key clients, ensuring successful onboarding, implementation, and ongoing service delivery. You'll work closely with internal delivery, product, and commercial teams to build trusted client partnerships and deliver measurable business outcomes.
Key Responsibilities- Manage end-to-end delivery for customer implementations and ongoing engagements
- Build and maintain strong relationships with client stakeholders, including senior executives
- Lead cross-functional teams to develop delivery plans, timelines, and project governance
- Monitor project progress, risks, dependencies, and reporting
- Drive customer satisfaction and service excellence
- Support commercial activities including renewals, upsell, and cross-sell opportunities
- Align customer objectives with product roadmaps and strategic initiatives
- Contribute to continuous improvement of delivery processes and best practices
- They need someone who can combine strong delivery management skills with a customer-first mindset
- Proven experience delivering complex software or SaaS implementations
- Experience managing enterprise customer relationships
- Strong stakeholder management skills, including engagement with senior leadership
- Knowledge of Agile and Waterfall delivery methodologies
- Experience managing multiple priorities in a fast-paced environment
- Excellent communication, governance, and reporting skills
- Commercial awareness and ability to identify growth opportunities within accounts
- Financial services, banking, or lending industry experience
- Mortgage technology or lending platform experience
- Experience working within regulated environments
Delivery Manager employer: SearchWorks
As a leading UK financial technology provider, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our hybrid working model allows for flexibility while ensuring that our team members can thrive in a collaborative environment, driving meaningful impact for our clients. With a focus on continuous improvement and innovation, we offer unique opportunities for career advancement within the fast-paced financial services sector.
