Customer Success Manager

Do you want to work on the most pressing problem of our generation at an ambitious series A startup?

Our client is seeking a Customer Success Manager who is motivated by purpose and impact, and eager to help customers realise their climate ambitions. This is a huge opportunity for those willing to take on the challenge of a rapidly evolving market!

Key Responsibilities:

• Being a trusted partner to strategic accounts to drive value and successful business outcomes.
• Defining customer success plans and continually being on the lookout for opportunities to grow the account (within departments or into new departments).
• Winning Executive Sponsors and cultivating Adoption Champions.
• Proactively anticipating customer challenges and risks, and creating remedial plans to address these to avoid churn.
• Defining, mapping and implementing customer lifecycle touch points, including business reviews, customer satisfaction surveys, reference programs, case studies, and others.
• Collaborating and working in tandem with the Sales and Product team to orchestrate the necessary resources to foster a seamless customer experience and embed a culture of customer success.
• Becoming an expert on decarbonization and the challenges you can help their clients overcome on their journey to Net Zero.

Key Experience:

• A right to work in the UK (please note this is a hard requirement).
• At least 5 years of experience in management consulting, customer success, or operations / strategy at a fast-growing startup.
• Experience in commodities, manufacturing, or sustainability.
• Happy to work from their London office.
• Ability to work with diverse teams and move quickly in a fast-paced environment.
• Deep customer empathy. You should be able to use first–principles thinking to suss out what their customers will be excited by.