At a Glance
- Tasks: Lead client delivery and build strong relationships with key stakeholders.
- Company: Dynamic tech company in financial services with a hybrid work culture.
- Benefits: Competitive day rate, flexible working, and opportunities for professional growth.
- Other info: Join a collaborative team focused on delivering excellence and innovation.
- Why this job: Make a real impact by driving customer success in a fast-paced environment.
- Qualifications: Experience in SaaS, strong communication skills, and a customer-first mindset.
The predicted salary is between 40500 - 49500 £ per year.
London/Manchester – Hybrid (2-3 days Onsite) Fix term contract for 12 months & Day rate contract for 6-9 months Up to 100k & Up to 500 per day
We are looking for an experienced Customer Delivery Manager to join our team in London on a hybrid basis.
About the Role
You’ll sit at the intersection of customer success, delivery and commercial outcomes, owning the end-to-end delivery and ongoing success of a portfolio of key clients. You’ll work closely with customers and internal teams to deliver complex implementations, enhancements and in-life services, while building strong relationships with senior stakeholders.
What We’re Looking For
- Background within a software vendor, SaaS or enterprise technology environment
- Financial services or banking experience highly desirable; mortgage experience is a strong advantage
- Strong understanding of SaaS platforms and delivery governance
- Proven ability to manage client portfolios and C-suite relationships
- Strong stakeholder management and communication skills
- Experience working across Agile and Waterfall delivery environments
- Commercial awareness, including upsell, cross-sell and renewals
- Ability to manage multiple priorities and complex client engagements
- A genuine customer-first mindset
What You’ll Do
- Own the delivery lifecycle across a portfolio of clients
- Act as the primary client contact and build long-term partnerships
- Lead cross-functional teams and establish delivery plans, timelines and governance
- Manage risks, dependencies, costs and reporting
- Drive customer satisfaction and service excellence
- Work with Sales and Product teams on upsell, cross-sell and renewals
- Align customer roadmaps with product strategy
If you’re an experienced Customer Delivery / Implementation professional looking for your next opportunity within financial services technology, we’d love to hear from you.
Client Delivery Manager employer: SearchWorks
Join a dynamic and innovative logistics company that prioritises employee well-being and growth. As a Shift Manager in London, you'll benefit from a competitive salary, private health coverage, and generous holiday allowances, all while working in a supportive environment that encourages leadership and team development. With opportunities for career advancement and a focus on efficiency and quality, this role offers a rewarding experience in a rapidly evolving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Client Delivery Manager
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like SearchWorks.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like SearchWorks. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Client Delivery Manager
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to SearchWorks.
How to prepare for a job interview at SearchWorks
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in SearchWorks's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services SearchWorks offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
