At a Glance
- Tasks: Manage strategic relationships and drive customer success for enterprise clients.
- Company: Leading UK fintech SaaS business with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on customer retention and account growth.
- Why this job: Join a dynamic team and make a real impact in the fintech industry.
- Qualifications: 5+ years in Customer Success or Strategic Account Management, especially in financial services.
The predicted salary is between 60000 - 80000 £ per year.
This is an excellent opportunity for an experienced Senior Customer Success Account Manager to join a leading UK fintech SaaS business working with banks, building societies, and specialist lenders.
You'll be responsible for:
- Managing strategic enterprise customer relationships
- Driving customer retention, renewals, and expansion (ARR & NRR)
- Leading executive stakeholder engagement and business reviews
- Identifying upsell and cross-sell opportunities
- Partnering with Product, Delivery, and Support teams to maximise customer success
What we're looking for:
- 5+ years' Customer Success, Strategic Account Management, or Enterprise SaaS experience
- Experience with enterprise financial services clients
- Strong commercial and stakeholder management skills
- Proven success driving retention and account growth
Interested? Happy to connect!
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