At a Glance
- Tasks: Manage customer implementations and ensure ongoing service delivery for key clients.
- Company: Leading UK financial technology provider with a focus on client success.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Fast-paced environment with opportunities to drive innovation and improve processes.
- Why this job: Join a dynamic team and make a real impact in the financial services sector.
- Qualifications: Experience in software delivery and strong stakeholder management skills.
The predicted salary is between 42750 - 52250 £ per year.
A leading UK financial technology provider is seeking an experienced Customer Delivery Manager to join its growing client delivery team. This is an excellent opportunity for a delivery professional with experience in enterprise software, SaaS, or financial services environments to take ownership of strategic customer relationships and drive successful implementations and ongoing service delivery.
As a Customer Delivery Manager, you will act as the primary point of contact for a portfolio of key clients, ensuring successful onboarding, implementation, and ongoing service delivery. You'll work closely with internal delivery, product, and commercial teams to build trusted client partnerships and deliver measurable business outcomes.
Key Responsibilities
- Manage end-to-end delivery for customer implementations and ongoing engagements
- Build and maintain strong relationships with client stakeholders, including senior executives
- Lead cross-functional teams to develop delivery plans, timelines, and project governance
- Monitor project progress, risks, dependencies, and reporting
- Drive customer satisfaction and service excellence
- Support commercial activities including renewals, upsell, and cross-sell opportunities
- Align customer objectives with product roadmaps and strategic initiatives
- Contribute to continuous improvement of delivery processes and best practices
About You
- They need someone who can combine strong delivery management skills with a customer-first mindset
- Proven experience delivering complex software or SaaS implementations
- Experience managing enterprise customer relationships
- Strong stakeholder management skills, including engagement with senior leadership
- Knowledge of Agile and Waterfall delivery methodologies
- Experience managing multiple priorities in a fast-paced environment
- Excellent communication, governance, and reporting skills
- Commercial awareness and ability to identify growth opportunities within accounts
- Financial services, banking, or lending industry experience
- Mortgage technology or lending platform experience
- Experience working within regulated environments
Delivery Manager employer: SearchWorks Pty Ltd
Join a dynamic and innovative logistics technology company that is revolutionising the delivery landscape in London, Birmingham, and Nottingham. With a strong focus on employee development, a culture of continuous improvement, and a commitment to data-driven decision-making, this role offers significant growth opportunities and competitive benefits, including private health and dental coverage, generous holiday allowance, and enhanced parental leave. Be part of a high-performance team where your leadership can make a tangible impact on operational success and efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Manager
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like SearchWorks Pty Ltd. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from SearchWorks Pty Ltd.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like SearchWorks Pty Ltd. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Delivery Manager
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in SearchWorks Pty Ltd and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show SearchWorks Pty Ltd how you can be a team player!
How to prepare for a job interview at SearchWorks Pty Ltd
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with SearchWorks Pty Ltd.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with SearchWorks Pty Ltd's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
