Full Time | Office Based (Solihull) | Must be able to drive
Are you confident with customers, great at building relationships and comfortable with technology? We’re recruiting a Customer & IT Support Advisor to join an established software and technology business supporting the health, fitness and leisure sector. This is a great opportunity for someone with strong customer management skills who wants to move in to IT.
This could be a great fit for someone from a customer service or account support background who is naturally tech-savvy, as well as someone already working in IT support who particularly enjoys the customer-facing side.
What you’ll be doing
- Building strong, long-term relationships with customers
- Providing friendly, confident software and hardware support
- Troubleshooting issues and taking ownership through to resolution
- Explaining technical solutions clearly to non-technical customers
- Delivering product support and training
- Coordinating hardware installations with engineers
- Working closely with internal customer service, development and commercial teams
- Occasionally visiting customers across the UK and Ireland
What we’re looking for
Customer engagement and relationship-building skills are a must. You’ll be confident speaking with customers, able to build rapport quickly and genuinely enjoy helping people.
You’ll also have:
- Previous customer service, account support or IT support experience
- A confident and professional telephone manner
- Strong communication and problem-solving skills
- Good general IT knowledge, including Windows 10/11 and Microsoft Excel
- A proactive attitude and the confidence to use your own initiative
- The ability to stay organised and prioritise during busy periods
- A genuine interest in technology and learning new systems
- £17 an hour (£35K with standard 40 hour working week).
- 20 days Annual Leave + Bank Holidays
- Pension. Overtime Available
If you’re great with people, enjoy building customer relationships and love solving problems, we’d like to hear from you.
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Customer and IT Support Advisor employer: Searchstone Ltd
As a Regulatory and Commercial Analyst at our esteemed organisation in Central London, you will thrive in a dynamic work culture that prioritises employee growth and development. With a strong emphasis on mentorship from seasoned professionals, you will gain invaluable insights into regulatory frameworks and commercial strategies, all while enjoying a competitive salary package that includes a generous bonus and comprehensive benefits. Join us to embark on a rewarding career path where your contributions are valued and your professional aspirations can flourish.
