Senior Client Service Partner in Birmingham

Digital & Product Consultancy | Full-time – (Hybrid, 2 days a week in Central Birmingham Office)

I am recruiting for a Senior Client Services Partner to lead high-value client relationships, drive commercial outcomes, and ensure digital and product initiatives deliver long-term business value.

You’ll act as the senior client advocate—owning account health, NPS, growth, and commercial performance—while partnering with delivery and leadership teams to create a seamless, high-impact client experience.

Key responsibilities

• Own the strategic and commercial success of multiple complex client accounts (£500k+).
• Build trusted relationships with senior stakeholders and expand influence across client organisations.
• Shape success measures, align delivery to business outcomes, and ensure governance across engagements.
• Identify, qualify, and convert growth opportunities within existing accounts.
• Lead onboarding, escalation, and offboarding processes with clarity and professionalism.
• Partner with delivery, project management, and department heads to maximise long-term value beyond current SOWs.
• Champion continuous improvement and mentor emerging leaders.

About you

• Senior client-facing experience in a digital, technology, or product-focused agency/consultancy.
• Proven commercial accountability for complex, high-value programmes.
• Comfortable working across multiple delivery models and stakeholder groups.
• Strong commercial, strategic, and relationship leadership skills.

What’s on offer

• 25 days holiday + bank holidays
• Structured onboarding and probation with regular feedback
• Bonus Scheme

Apply now to lead strategic client partnerships and drive growth in a high-impact consultancy environment.