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For Companies At a Glance
- Tasks: Lead customer success initiatives and drive growth for enterprise clients.
- Company: Athos Commerce, a leader in ecommerce solutions with a global presence.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact on customer success in ecommerce.
- Qualifications: 1+ years in a senior customer success role with strong leadership skills.
- Other info: Be part of an innovative company shaping the future of digital commerce.
The predicted salary is between 48000 - 72000 £ per year.
Athos Commerce enables ecommerce and digital marketing teams greater control over how their products are found, merchandised, and sold on-site and across all digital marketing channels. Our tools span AI-powered search, personalized recommendations, smart merchandising, optimized product data syndication, and marketplace/social commerce performance. We help brands grow with sharper visibility, higher conversion, and less friction. Backed by PSG Equity and supported by a global team across North America, Europe, and APAC, we are building practical, powerful tools for the next era of commerce. Athos Commerce unites shopper intent and product visibility across every touchpoint.
Who You Are
- A senior customer success manager, with at least 1 year experience in a senior level role, leading growth and expansion plans for enterprise customers.
- You have a strong understanding of customer success best practices when it comes to managing churn risk.
Senior Customer Success Manager in London employer: Searchspring
Contact Detail:
Searchspring Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the ecommerce and digital marketing space. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your expertise! Prepare a portfolio or case studies showcasing your success in customer management. This will help us see how you can drive growth for our enterprise customers.
✨Tip Number 3
Be proactive! Follow up after interviews with a thank-you note that highlights your enthusiasm for the role. It shows us you’re genuinely interested and keeps you top of mind.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re keen on being part of the Athos Commerce team.
We think you need these skills to ace Senior Customer Success Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer success shine through. We want to see how your experience aligns with our mission at Athos Commerce and how you can help brands grow.
Tailor Your Experience: Make sure to highlight your relevant experience in your application. We’re looking for someone who has a solid grasp of customer success best practices, so don’t be shy about showcasing your achievements in managing churn risk.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Senior Customer Success Manager position. Don’t miss out!
How to prepare for a job interview at Searchspring
✨Know the Company Inside Out
Before your interview, dive deep into Athos Commerce's mission, products, and recent developments. Understanding their AI-powered tools and how they enhance ecommerce will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Customer Success Expertise
Prepare specific examples from your past roles where you've successfully managed churn risk or led growth initiatives for enterprise customers. Use metrics to quantify your impact, as this will demonstrate your ability to drive results in a similar environment.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about Athos Commerce's customer success strategies and how they measure success. This not only shows your enthusiasm but also helps you gauge if the company aligns with your career goals.
✨Demonstrate Adaptability
In the fast-paced world of ecommerce, adaptability is key. Share instances where you've successfully navigated change or implemented new strategies. Highlighting your flexibility will resonate well with Athos Commerce's innovative approach to digital marketing.
