At a Glance
- Tasks: Drive customer success through engaging training sessions and support for vital accounts.
- Company: Join a high-growth prop-tech company transforming property data access.
- Benefits: Flexible working, 25 days leave, birthday off, and team-building activities.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact on customer journeys and help shape the future of our team.
- Qualifications: 2-3 years in Customer Success or similar role, strong communication skills.
The predicted salary is between 35000 - 40000 £ per year.
Reporting To: Head of Customer Success
Salary: £35,000 - £40,000 per annum
Working Location: Hybrid | 2 days a week in our Old Street office
About Searchland
Searchland is a high-growth, B2B prop‑tech company transforming how businesses and individuals access and leverage property data. Our platform empowers property developers, land agents, architects, and planners with real‑time insights, helping them make smarter, data‑driven decisions when acquiring and developing land. Searchland is expanding its Partnerships team with an exciting new role focused on Customer Success. Our Partnerships division facilitates large customer cohorts progressing through structured training programmes, and we are seeking a dedicated Success Manager to own the end‑to‑end customer journey for these vital accounts. This role requires a proactive individual to drive the entire customer lifecycle, from seamless onboarding through achieving key adoption milestones. You will ultimately ensure high customer satisfaction and readiness, facilitating successful renewals and strategic handovers to the Account Management team. Working closely with dedicated Account Managers, team leads, and the Head of Customer Success, you will play a critical part in shaping this function and contributing to the continued evolution of our growing team.
Your Responsibilities
- Run one‑to‑many engagement activities, including webinars, group training sessions, and communication campaigns.
- Drive the customer lifecycle from onboarding through to full product adoption, setting the stage for successful renewals by the Account Management team.
- Re‑engage disengaged customers through targeted outreach, education, and value‑based conversations.
- Prioritise effectively between one‑to‑one and scalable one‑to‑many activity based on customer maturity, product usage, and risk.
- Build internal champions within customer accounts to drive adoption and advocacy.
- Coordinate with external partners delivering training programmes to align and tailor the customer experience.
- Work closely with Customer Success team leads to identify communication gaps and improve operational effectiveness.
- Collaborate with Account Managers to align Customer Success milestones with renewal and expansion opportunities.
- Feed structured customer insight back into business strategy and the product roadmap.
Requirements
Essential
- 2 to 3 years of experience in Customer Success or a similar customer‑facing role.
- Confident delivering one‑to‑many communication including webinars, workshops, group training sessions, and presentations.
- Strong commercial awareness and confidence in value‑led customer conversations.
- Highly organised with the ability to manage competing priorities across a large customer cohort.
- Right to work in the UK.
Nice To Have
- Experience within PropTech, property, planning, energy, infrastructure, retail, or data businesses.
- Familiarity with HubSpot.
What We Offer You
- Flexibility on location & hours
- Employee EMI Scheme
- 25 days annual leave + bank holidays off
- Your birthday day off and Christmas office shutdown as gifted leave
- A MacBook and home office equipment: monitor, mouse, keyboard, HDMI adapter for working from home as standard
- 1st week of the month is free lunch and work drinks
- Team building activities such as team bake‑off, 3 Peaks and more
- Staycations and holidays abroad (subject to targets)
We are committed to creating an inclusive and diverse workplace where everyone feels valued and empowered to thrive. We welcome applications from all backgrounds, regardless of race, ethnicity, gender, sexual orientation, disability, age, religion, or any other characteristic. If you require any adjustments during the recruitment process, please let us know—we are happy to support you.
Come Join Us! Apply now
Scale Customer Success employer: Searchland
Searchland is an exceptional employer that champions a flexible and inclusive work culture, offering a hybrid working model from our vibrant Old Street office. With a strong focus on employee growth, we provide comprehensive training programmes, generous annual leave, and unique perks like a birthday day off and team-building activities, ensuring our team members feel valued and empowered to thrive in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Scale Customer Success
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Searchland. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Searchland before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Scale Customer Success
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Searchland:Your cover letter is your chance to shine! Tell us why you want to work at Searchland specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Searchland!
How to prepare for a job interview at Searchland
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
