Our client seeks an Administrator to join their team.
Key Responsibilities.
- Reconciling and processing standing order payments, credits, payments made via the Post Office, online services and internal journal payments. Processing counter payments as necessary.
- Dealing with BACS reports for unpaid direct debits and amendments, taking appropriate action as necessary.
- Maintaining the rates database, ensuring rate payers details are up to date from the information supplied.
- Opening and sorting of incoming mail.
- Dealing with general correspondence and enquiries.
- To answer any calls.
- Processing Direct Debit Instructions.
- Daily bag drop to the bank of any funds taken and delivery of any legal paperwork.
- Preparing refunds for authorisation by the Executive Officer.
- Filing and scanning of letters and documents.
- Monitoring and replying to any queries received via the general email box in the timeframe specified.
- Once established in the role; help with the training of any new or temporary members of staff.
- Any other duties as requested by management.
- Control of access to computer and paper records, and ensuring that stored information can be readily retrieved.
- Providing cover as and when required during the absence of other team members.
Key Skills and experience.
- You will be numerate and be able to work quickly and accurately to meet the deadlines.
- You will be flexible and able to work efficiently and effectively as part of a team and can communicate effectively with debtors and suppliers as well as management and staff.
- A working knowledge of financial systems (principally AX Dynamics) and experience in the use of computer packages such as Word and Excel - desirable. However, training in these areas is available for appointed candidates if necessary.
- Experience of debtor control work would be an advantage.
- Previous office-based experience.
- Strong attention to detail.
- Experience working in a fast-paced, high-volume environment.
- Telephone and face-to-face customer service experience, including over-the-counter interactions.
Quote job ref: 16847
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Administrative Officer in Douglas employer: Searchandselect
As an Administrator with our client, you will be part of a dynamic team that values collaboration and professional growth. The company fosters a supportive work culture, offering opportunities for training and development while ensuring a meaningful impact on the community through their services. Located in a vibrant area, employees enjoy a balanced work-life environment and the chance to engage with various stakeholders, making it an excellent place for those seeking rewarding employment.
