At a Glance
- Tasks: Build strong customer relationships and drive growth through upselling and support.
- Company: Join a pioneering AI search visibility company with a fast-paced culture.
- Benefits: Competitive salary, equity, 25 days vacation, and supportive parental policies.
- Other info: Dynamic role with opportunities to shape the future of customer success.
- Why this job: Make a real impact by helping customers succeed and grow their businesses.
- Qualifications: Experience in customer success or account management, ideally in SaaS.
The predicted salary is between 50000 - 60000 € per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
About Searchable
We're building the future of AI search visibility. As ChatGPT, Claude, and Perplexity reshape how people find information, we help brands understand and optimize their presence in this new landscape. Backed by top angels and VCs, we're creating the essential platform for the AI search era.
Our core values:
- Move Fast: We make decisions quickly and get things done. Progress matters more than perfection.
- Find Your Lever, Then Move the World: Everyone here finds the work that matters most and takes real pride in it. When you own something, you give it your all.
- Ask Why: We question old habits and push for better answers. If something does not make sense, speak up.
- Value Perspicacity: We notice things others miss. We think ahead and solve problems before they get big.
- Leadership Means Clearing the Path: Leaders remove obstacles and help others do their best work. Anyone can step up and make things easier for the team.
Customer Success Manager - Retention, Growth & Relationships
Searchable is hiring its first dedicated Customer / Account Associate. This is not a hand-holding role - we need someone who builds genuine relationships, spots opportunity inside every account, and takes full ownership of the customer journey from onboarding through to expansion. If you know how to make customers successful and turn that success into commercial growth, this is for you.
About the Role
- Own the full post-sale customer relationship - from onboarding to renewal, upsell and everything in between.
- Be the face of Searchable for our current customers - the person they trust, rely on, and come back to.
- Drive expansion revenue to GTM - through upsell and cross-sell, identifying opportunity before the customer even asks.
- Manage support conversations with speed and care, turning problems into trust-building moments.
- Report directly into the Head of GTM and play a role alongside in how we scale new and existing business.
About You
- Owns their accounts completely - you know every customer, their goals, their pains, and where the opportunity lies.
- Builds relationships that go beyond the transaction - customers stay because of you and your industry knowledge.
- Understands deeply why an account is at risk and moves fast to fix it before it becomes a problem.
- Can hold a senior conversation with a VP or C-suite stakeholder and make it count.
- Brings the same sharpness to a support ticket as they do to a renewal or expansion conversation.
- Thinks commercially at all times - retention is the floor, growth is the goal.
What You'll Do
- Onboard new customers smoothly and set them up for long-term success from day one.
- Manage a portfolio of accounts across enterprise, mid-market, and SMB - and know how to prioritise your time across them.
- Identify and execute upsell and cross-sell opportunities for sales.
- Handle inbound support conversations with pace and professionalism, resolving issues and reinforcing confidence in the product.
- Build and maintain account health tracking to stay ahead of churn signals.
- Run regular check-ins, QBRs, and strategic reviews with key accounts.
- Work closely with GTM and product teams to feed customer insight back into the business.
- Develop playbooks and processes that scale as our customer base grows.
You Might Be a Fit If...
- You're relationship-led but commercially driven.
- You genuinely care about your customers' success - and you understand that the best way to show it is to help them grow. Retention is the baseline. Happy customers & Expansion is the goal.
- You're proactive, not reactive.
- You don't wait for a customer to raise a red flag. You spot the signals early, get in front of the problem, and show up before they have to ask.
- You're sharp under pressure.
- Whether it's a difficult renewal conversation or a frustrated customer in your inbox, you stay composed, think clearly, and find a way forward.
- You're a builder.
- You don't just manage accounts - you build the systems, playbooks, and processes that make the whole function better. You want to leave things better than you found them.
Requirements
- Proven experience in a CSM or Account Management role, ideally in SaaS.
- Track record of retaining and growing a portfolio of accounts.
- Strong written and verbal communication across all seniority levels.
- Experience managing accounts across enterprise, mid-market, and SMB.
- Comfortable with CRM tools, health scoring, and account data.
- Commercially minded with a genuine interest in revenue growth.
Strong Signals
- Experience in AI, martech, or data-driven SaaS products.
- Managed accounts with VP or C-suite stakeholders.
- Built or contributed to CS playbooks, onboarding flows, or QBR frameworks.
- Comfortable using data and product usage signals to manage account health.
Compensation
- Competitive base salary + real equity.
- 25 days paid vacation and leading parental and childcare policies.
- Office-based, 5 days per week - we work best together in person.
How to Apply
- Your CV / LinkedIn.
- 2-3 examples of accounts you've retained, grown, or turned around - what the situation was, what you did, and what the outcome was.
- A short note on how you'd approach building a CS function from scratch at an early-stage AI company.
Customer Success Manager employer: Searchable Limited
At Searchable, we pride ourselves on fostering a dynamic work culture that values speed, innovation, and genuine relationships. As a Customer Success Manager, you'll not only have the opportunity to drive meaningful growth for our clients but also benefit from a supportive environment that encourages personal development and collaboration. With competitive compensation, generous vacation policies, and a focus on teamwork in our vibrant office, we are committed to making your career both rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer success. Think about how you’d handle specific challenges and be ready to share your strategies.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm and keeping you top of mind for the hiring team.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style into your CV and cover letter. Remember, we’re looking for someone who can build genuine relationships with our customers.
Be Specific About Your Achievements:Don’t just list your responsibilities; highlight your achievements! Use concrete examples of how you've retained or grown accounts in the past. We love numbers, so if you can quantify your success, even better! This will help us see how you can bring that same success to Searchable.
Tailor Your Application:Make sure to tailor your application to the role of Customer Success Manager. Highlight your experience in managing customer relationships and driving growth. We want to know how your skills align with what we’re looking for, so make it clear why you’re the perfect fit!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do, so why not?
How to prepare for a job interview at Searchable Limited
✨Know Your Customers Inside Out
Before the interview, make sure you can discuss how you've built relationships with customers in the past. Be ready to share specific examples of how you've identified their needs and turned challenges into opportunities for growth.
✨Demonstrate Proactivity
Prepare to talk about times when you spotted potential issues before they became problems. Highlight your proactive approach to customer success and how it has led to retention and expansion in your previous roles.
✨Showcase Your Communication Skills
Since you'll be dealing with senior stakeholders, practice articulating your thoughts clearly and confidently. Think of examples where you've successfully navigated tough conversations or managed support tickets with professionalism.
✨Think Commercially
Be ready to discuss how you've driven revenue growth in your previous positions. Share specific strategies you've used for upselling and cross-selling, and how you measure account health to prevent churn.
