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- Tasks: Provide IT support, troubleshoot hardware/software issues, and assist users both in-house and remotely.
- Company: Join a rapidly growing FinTech startup in Nottingham, transitioning to a medium-sized company.
- Benefits: Competitive salary up to £27,000, with potential for negotiation based on experience.
- Why this job: Dynamic work environment with diverse tasks and the chance to grow within an innovative company.
- Qualifications: Experience with Windows OS, hardware fixes, Active Directory, and O365 is essential.
- Other info: Immediate start preferred; apply via email or through the job advert.
The predicted salary is between 21600 - 28800 £ per year.
This is an all-encompassing IT Support role which will be a mix of Service Desk and Desktop Support along with project-based work for a Startup in Nottingham City Centre. Up to £27,000 p/a (negotiable DOE) based on site in Central Nottingham. Looking to get started right away, so immediately available or shorter notice candidates preferred at this stage.
Who are the client? Our client are a FinTech start up moving into the medium sized company bracket whose client base has grown exponentially and with that they are looking to move some of their outsourced functions in-house. On this occasion, it’s their IT support function. Based in their state of the art, Central Nottingham offices, the client are looking to expand even further from here.
What will you be doing? Coming in as an IT Support Engineer, one day won’t be the same as the next. Ideally, you will be the first port of call for hardware and software fixes in house as well as supporting users remotely in a service desk manner. You’ll bring with you a general IT support skillset, preferably having experience of both types of support but not essential.
What will you need?
- Windows OS support
- Hardware fixes (Printers, Laptops etc)
- Active Directory
- O365
What would be desirable?
- Network Troubleshooting
- VoIP
- Cloud
- Desktop Support experience
- Service Desk experience
By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
KEY SKILLS – Windows, First Line, O365, Communication, Active Directory
Technical Support Engineer employer: Searchability®
Contact Detail:
Searchability® Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows OS, Active Directory, and O365. Having hands-on experience or even a solid understanding of these tools will help you stand out during any discussions.
✨Tip Number 2
Since this role involves both service desk and desktop support, be prepared to demonstrate your problem-solving skills. Think of examples from your past experiences where you successfully resolved technical issues, as these will be valuable talking points.
✨Tip Number 3
Research the FinTech industry and the specific challenges it faces. Understanding the context in which the company operates can help you tailor your conversation and show that you're genuinely interested in their mission and goals.
✨Tip Number 4
Given that the company is looking for someone who can start immediately, emphasise your availability during the interview. If you can start right away or have a shorter notice period, make sure to highlight this to show your eagerness to join the team.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows OS, Active Directory, and O365. Use specific examples to demonstrate your skills in hardware fixes and service desk support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your adaptability and willingness to take on diverse tasks, as this position involves both service desk and desktop support.
Highlight Relevant Skills: In your application, emphasise key skills such as network troubleshooting, VoIP, and any cloud experience you may have. These are desirable traits that can set you apart from other candidates.
Follow Application Instructions: Ensure you apply through the specified channels, either via the advert or by emailing directly. Double-check that you include all necessary documents and information as requested in the job description.
How to prepare for a job interview at Searchability®
✨Know Your Technical Stuff
Make sure you're well-versed in Windows OS, Active Directory, and O365. Brush up on common hardware fixes like printers and laptops, as you'll likely be asked about these during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully resolved IT issues. Highlight your experience in both service desk and desktop support, even if it's not extensive.
✨Demonstrate Communication Skills
As a Technical Support Engineer, you'll need to communicate effectively with users. Practice explaining technical concepts in simple terms, as this will show your ability to assist non-technical staff.
✨Research the Company
Familiarise yourself with the FinTech industry and the specific challenges that startups face. Understanding their business model can help you tailor your answers and show genuine interest in the role.
