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- Tasks: Provide technical support for VoIP and telecoms services, diagnosing and resolving issues.
- Company: Established UK tech services provider known for customer-first approach.
- Benefits: Salary range £26,500–£30,000, supportive team, and career growth opportunities.
- Why this job: Join a dynamic team and make a real impact in the telecoms industry.
- Qualifications: Experience with VoIP systems, strong networking knowledge, and excellent problem-solving skills.
- Other info: Fast-paced environment with opportunities to improve customer systems.
The predicted salary is between 26500 - 30000 £ per year.
Excellent opportunity to join a growing IT and telecoms organisation supporting a varied customer base.
Sheffield-based, full-time permanent role providing technical support across VoIP and network services.
Hands-on position focused on VoIP platforms, network troubleshooting, system monitoring, and customer support.
Salary range £26,500–£30,000 (DOE) within a supportive, technically focused team.
Our client is an established UK technology services provider delivering VoIP and telecommunications solutions to a wide range of customers. They are known for their customer-first approach, service reliability, and commitment to technical excellence within a fast-paced support environment.
As a VoIP Support Technician, you’ll provide technical support for VoIP and telecoms services, acting as a key point of contact for customer issues. You’ll diagnose and resolve VoIP and network-related problems, monitor system performance, carry out regular checks and updates, and ensure services remain reliable and efficient. You’ll work closely with the wider technical team, maintain accurate case documentation, and proactively identify opportunities to improve customer systems and service delivery.
What will you need?
- Proven experience supporting VoIP systems and telecoms services
- Strong understanding of networking fundamentals and troubleshooting
- Experience using network diagnostic and analytics tools
- Excellent problem-solving skills with strong attention to detail
- Clear, confident communication skills with non-technical users
- Ability to manage multiple support issues independently
- Commitment to delivering a high standard of customer service
What would be desirable?
- Experience in an IT support or MSP environment
- Supporting remote users and office networks
- Exposure to IT and network monitoring tools
- Ability to deliver basic user training on systems and features
- Proactive approach to identifying and resolving potential issues
Please apply directly through this advert or email your CV to oliver.light@searchability.com.
For further information, please call 0203 763 3888 or 07441 348 206.
Voip Engineer in Sheffield employer: Searchability
Contact Detail:
Searchability Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Voip Engineer in Sheffield
✨Tip Number 1
Network like a pro! Attend local tech meetups or online forums related to VoIP and telecoms. It’s a great way to connect with industry folks who might just know about job openings before they’re advertised.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your VoIP expertise. This can be a game-changer during interviews, giving you something tangible to discuss.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to VoIP and network troubleshooting. Role-play with a friend or use online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over the competition.
We think you need these skills to ace Voip Engineer in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with VoIP systems and telecoms services. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled network troubleshooting or resolved customer issues in the past. We love seeing clear, confident communication, especially when it comes to explaining technical stuff to non-techies!
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to keep your application professional. A friendly approach can go a long way, especially since this role involves a lot of customer interaction.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at Searchability
✨Know Your VoIP Stuff
Make sure you brush up on your VoIP knowledge before the interview. Understand the key concepts, common issues, and troubleshooting techniques. Being able to discuss specific VoIP platforms and your hands-on experience will show that you're ready for the role.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've tackled technical challenges in the past. Think of specific instances where you diagnosed and resolved VoIP or network-related problems. This will demonstrate your analytical skills and ability to think on your feet.
✨Communicate Clearly
Since you'll be dealing with non-technical users, practice explaining complex concepts in simple terms. During the interview, focus on clear and confident communication. This will highlight your ability to connect with customers and provide excellent support.
✨Be Proactive and Engaged
Show your enthusiasm for the role by discussing how you can proactively identify and resolve potential issues. Mention any ideas you have for improving customer systems or service delivery. This will reflect your commitment to high standards and continuous improvement.
