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For Companies At a Glance
- Tasks: Lead a dynamic IT support team and ensure top-notch service delivery.
- Company: Established tech business with a people-first culture and growth opportunities.
- Benefits: Hybrid working, competitive salary, ongoing training, and clear career progression.
- Why this job: Make a real impact by leading a talented team in a growing industry.
- Qualifications: Experience in IT support and strong leadership skills required.
- Other info: Join a collaborative environment with a focus on personal development.
The predicted salary is between 26000 - 32500 £ per year.
Service Desk Team Leader - (Hybrid - Sheffield)
Key Points
- Leading first-line engineers within a growing Managed Service Provider (MSP)
- Hybrid working from Sheffield HQ (2-3 days in office)
- Hands-on leadership role with progression opportunities
- Competitive salary (Up to £32,500) and ongoing training & development
About the Client
We're supporting an established technology business providing industry-leading managed IT services across the UK and Europe. Following new investment and continued growth, they're looking to appoint an experienced Team Leader to oversee a talented first-line support team.
The Benefits
- Hybrid working and flexible hours
- Ongoing learning and development support
- Clear career progression within a growing business
- Collaborative, people-first culture
The Team Leader Role
As Team Leader, you'll manage day-to-day operations of a busy IT support desk, ensuring tickets are handled efficiently and SLAs are met. You'll coach and develop first-line engineers, oversee workload allocation, deliver product and process training, and act as an escalation point for complex issues. Working closely with the Support Management team, you'll also help shape departmental strategy, improve workflows, and ensure clients receive exceptional service.
Team Leader Essential Skills
- Proven experience in a service desk or MSP environment
- Leadership experience - mentoring, coaching, and performance reviews
- Confident handling escalations and prioritising workloads
- Strong communication and relationship-building skills
- Technical understanding of:
- Microsoft 365 administration and support
- Windows environments and software installations
- Password management and file security
- Basic networking and broadband diagnostics
To Be Considered:
Please either apply through this advert or email me directly. For further information, please call me. By applying for this role, you give express consent for us to process and submit your application to our client in conjunction with this vacancy only.
Key Skills
- IT Support
- MSP
- Service Desk
- Team Leadership
- Microsoft 365
- Networking
- Windows
- Azure AD
- Troubleshooting
- Coaching
- ITIL
Service Desk Lead in Sheffield employer: Searchability
Contact Detail:
Searchability Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Lead in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Desk Lead role.
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and technical skills. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership style! During interviews, share specific examples of how you've mentored or coached team members in the past. We want to see how you can bring that hands-on approach to the Service Desk team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. We believe this small gesture can set you apart from other candidates.
We think you need these skills to ace Service Desk Lead in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Desk Team Leader role. Highlight your leadership experience and any relevant technical skills, like Microsoft 365 or troubleshooting.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've led teams or improved processes in previous roles to show off your hands-on leadership style.
Showcase Your Communication Skills: Since this role involves a lot of interaction with both your team and clients, make sure your application demonstrates your strong communication abilities. Use clear and concise language to convey your points.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Searchability
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Windows environments, and basic networking. Be ready to discuss how you've handled escalations or complex issues in the past, as this will show your problem-solving skills.
✨Showcase Your Leadership Skills
Prepare examples of how you've mentored or coached team members in previous roles. Highlight any experience with performance reviews or training sessions, as this will demonstrate your capability to lead a first-line support team effectively.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing your approach to prioritising workloads and managing SLAs. Strong communication is key in this role, so be prepared to showcase your relationship-building skills during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, growth opportunities, and departmental strategy. This not only shows your interest in the role but also helps you gauge if the company aligns with your career goals.