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- Tasks: Lead a dynamic support desk team, ensuring efficient ticket handling and exceptional client service.
- Company: Join a growing company dedicated to providing top-notch internet services and customer support.
- Benefits: Enjoy hybrid working, flexible holidays, a bonus scheme, and a supportive company culture.
- Why this job: Be part of a collaborative environment with opportunities for professional growth and leadership development.
- Qualifications: Experience in Service Desk Support and strong leadership skills are essential.
- Other info: Late shift required once every 4/5 weeks; based in Sheffield.
The predicted salary is between 28000 - 42000 £ per year.
BRAND NEW TEAM LEADER OPPORTUNITY IN SHEFFIELD – HYBRID WORKING
Salary up to £35,000 p/a + benefits
Dynamic environment working with cutting edge technologies
Hybrid working – on-site will be in their Sheffield offices
Late shift requirements once every 4/5 weeks
ABOUT THE CLIENT:
Our client is dedicated to providing top-notch internet services to their customers. They pride themselves on delivering reliable connectivity and exceptional customer support. As they continue to grow, they’re seeking a First-Line Team Leader to help them reach their company ambitions.
A GLIMPSE AT THE BENEFITS / CULTURE:
- Bonus scheme / profit shares
- Hybrid working
- Flexible holiday allowance + birthday off
- Employee recognition
- A collaborative and supportive company culture
TEAM LEADER ROLE:
As a Team Leader, you’ll oversee the daily operations of the support desk, ensuring SLAs are met and tickets are handled efficiently while mentoring and managing first-line support technicians to maintain a positive, high-performing environment. You’ll deliver training, manage the team rota including absences, participate in the management on-call rota for HR matters, and support strategic objectives. You'll also monitor failovers, identify and implement process improvements, ensure exceptional client service, assist with hiring, and support your team’s professional growth through coaching, development plans, and regular performance reviews.
KEY SKILLS / EXPERIENCE:
- Experience in Service Desk Support
- Software installations & updates, Password resets, Office 365 maintenance and administration, File management and security and Basic network and broadband diagnostics
- Ability to work in a fast-paced environment
- Leadership skills and strong interpersonal skills
- Ability to work late shifts once every 4/5 weeks
TO BE CONSIDERED:
Please either apply by clicking online or emailing chris.hopley@searchability.com. For further information please contact via 07880 358 143 / 01244 567 925. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.
KEY SKILLS:
- Software installations
- Office 365 maintenance and administration
- Service Desk Support
- Leadership
Service Desk Team Lead employer: Searchability®
Contact Detail:
Searchability® Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Team Lead
✨Tip Number 1
Familiarise yourself with the latest trends in service desk technologies and customer support strategies. This will not only help you stand out during interviews but also demonstrate your commitment to staying updated in a dynamic environment.
✨Tip Number 2
Highlight your leadership experience by preparing specific examples of how you've successfully managed teams or projects in the past. Be ready to discuss your approach to mentoring and developing team members, as this is crucial for the Team Leader role.
✨Tip Number 3
Network with current or former employees of the company to gain insights into their culture and expectations. This can provide you with valuable information that you can use to tailor your discussions during the interview process.
✨Tip Number 4
Prepare to discuss your experience with Office 365 and other relevant software tools. Being able to articulate your technical skills and how they relate to the role will show that you're well-equipped to handle the responsibilities of the position.
We think you need these skills to ace Service Desk Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Service Desk Support and leadership roles. Emphasise your skills in software installations, Office 365 maintenance, and any previous team management experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention specific examples of how you've improved processes or mentored team members in the past.
Highlight Key Skills: In your application, clearly outline your key skills such as troubleshooting, interpersonal communication, and your ability to work in a fast-paced environment. Relate these skills directly to the job description provided.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Searchability®
✨Showcase Your Leadership Skills
As a Service Desk Team Lead, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully managed teams in the past, focusing on mentoring and developing team members to achieve their best.
✨Familiarise Yourself with Key Technologies
Make sure you have a solid understanding of the technologies mentioned in the job description, such as Office 365 and basic network diagnostics. Being able to discuss these confidently will show that you're well-prepared for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of specific scenarios where you've improved processes or resolved conflicts within a team, and be ready to share those stories.
✨Emphasise Your Customer Service Focus
Since the client values exceptional customer support, be prepared to discuss how you've prioritised customer satisfaction in previous roles. Highlight any strategies you've implemented to enhance service delivery and client relationships.
