Service Desk Team Lead

IT Service Desk Team Leader

Ideal opportunity for an experienced IT support professional with proven leadership experience to step into a hands-on management role.

Full-time, permanent position based in Kent (hybrid 3 days onsite), offering a competitive salary dependent on experience.

Immediate start available candidates on short notice or available now are highly encouraged to apply.

To apply, please email oliver.light@searchability.com

Who is the client?

Our client is a fast-growing UK organisation undergoing a major period of transformation and investment in technology. They are known for their inclusive culture, commitment to innovation, and dedication to providing a high-quality digital experience for their teams and customers. This is a fantastic opportunity to join a forward-thinking business at a pivotal stage of its growth.

What will you be doing?

As an IT Service Desk Team Leader, youll lead a small team delivering first-line and second-line IT support across the organisation. Youll act as both a team leader and a hands-on technical specialist managing workloads, driving SLA performance, and ensuring excellent customer service.

Youll take ownership of the IT support rota, handle escalations, mentor junior team members, and support the delivery of infrastructure initiatives across the business.

What will you need?

Previous experience in a senior IT support role with team leadership or mentoring responsibilities

Strong technical knowledge of Windows 10/11, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive), and Intune

Experience managing user accounts and access via Active Directory, Azure AD, and Okta

Solid understanding of networking fundamentals TCP/IP, DNS, DHCP, VPNs, and firewalls

Proven track record of managing SLAs, prioritising workloads, and delivering measurable service improvements

Excellent communication and stakeholder management skills

Flexibility to occasionally work outside normal hours for system updates or incident response

Full UK driving licence and access to a vehicle (due to office location)

What would be desirable?

ITIL 4 Foundation Certification or familiarity with ITIL frameworks

CompTIA A+ or Network+ certification

Experience with cloud platforms such as AWS or Azure

Exposure to regulated environments or financial services industries

To Apply

Please apply through this advert or email your CV directly to oliver.light@searchability.com. By applying, you consent to your application being processed and submitted to the client for this vacancy only.

KEY SKILLS IT Support, Service Desk, Team Leader, Windows 10/11, Microsoft 365, Intune, Active Directory, Azure AD, Okta, Networking, TCP/IP, DNS, DHCP, VPN, Firewall, ITIL, SLA Management, Helpdesk, Infrastructure, CompTIA.