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For Companies At a Glance
- Tasks: Provide 1st and 2nd Line Support, logging incidents and resolving issues.
- Company: Join a leading logistics company with over 50 years of excellence.
- Benefits: Enjoy a competitive salary, bonuses, health plans, and extensive discounts.
- Why this job: Be part of a culture that values growth, innovation, and teamwork.
- Qualifications: Experience in IT support is essential; customer service skills are a plus.
- Other info: Flexibility in hours and opportunities for overtime available.
The predicted salary is between 28000 - 42000 £ per year.
Service Desk Analyst Office based in Birmingham Salary of £35,000 plus benefits Permanent role May be required to work overtime, weekends and be flexible with start / finish times ABOUT THE CLIENT: Our client, stands as a beacon of excellence in the logistics and supply chain industry, boasting a rich legacy spanning five decades. With an unwavering commitment to customer-centricity, our client thrives on the synergy between its dedicated workforce, cutting-edge technology, and extensive industry knowledge. By fostering a culture that encourages boundary-pushing, continuous development, and transparency, our client empowers its teams to exceed both personally and professionally, and they are now looking for a Service Desk Analyst to join them. THE BENEFITS: Group Life Assurance (after 1 years’ service) Employee Bonus Scheme Health Cash Plan Salary Exchange workplace pension employer 4% / employee minimum 5% Extensive Retailer Discounts and Wellbeing Centre Access to Pluralsight for workplace and personal development Annual Summer & Christmas parties Quarterly section / department nights out THE SERVICE DESK ANALYST ROLE: Provide 1st and 2nd Line Support – logging incide…
Service Desk Analyst employer: Searchability®
Contact Detail:
Searchability® Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarize yourself with the logistics and supply chain industry. Understanding the specific challenges and technologies used in this field will help you stand out during discussions.
✨Tip Number 2
Highlight your experience with customer-centric support. Since the role emphasizes a commitment to customer satisfaction, be ready to share examples of how you've successfully resolved issues for clients.
✨Tip Number 3
Be prepared to discuss your flexibility regarding work hours. Given that the position may require overtime and weekend work, showing your willingness to adapt can make a positive impression.
✨Tip Number 4
Research the company's culture and values. Understanding their focus on continuous development and teamwork will allow you to align your responses with what they value most in a candidate.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Service Desk Analyst position. Understand the key responsibilities and required skills, such as providing 1st and 2nd line support, and tailor your application to highlight your relevant experience.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in IT support or customer service roles. Use specific examples that demonstrate your problem-solving skills and ability to work under pressure, as these are crucial for this role.
Showcase Your Skills: Make sure to mention any technical skills or certifications you possess that are relevant to the Service Desk Analyst position. This could include knowledge of ticketing systems, troubleshooting techniques, or familiarity with specific software used in the logistics and supply chain industry.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the company. Mention why you are interested in working for this client and how your values align with their commitment to customer-centricity and continuous development.
How to prepare for a job interview at Searchability®
✨Understand the Role
Make sure you have a clear understanding of what a Service Desk Analyst does. Familiarize yourself with 1st and 2nd line support responsibilities, as well as the tools and technologies commonly used in the logistics and supply chain industry.
✨Showcase Your Customer-Centric Approach
Since the client emphasizes customer-centricity, be prepared to discuss how you've successfully handled customer issues in the past. Share specific examples that highlight your problem-solving skills and dedication to customer satisfaction.
✨Demonstrate Flexibility
Given that the role may require overtime and flexible hours, express your willingness to adapt to varying schedules. Share any previous experiences where you had to adjust your availability to meet business needs.
✨Highlight Continuous Development
The client values continuous development, so mention any relevant training or certifications you've pursued. Discuss how you stay updated with industry trends and how you plan to grow within the role.
