Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st and 2nd Line Support, logging incidents and resolving issues.
- Company: Join a leading logistics company with over 50 years of excellence.
- Benefits: Enjoy a competitive salary, bonuses, health plans, and extensive discounts.
- Why this job: Be part of a culture that values growth, innovation, and teamwork.
- Qualifications: Experience in IT support is essential; customer service skills are a plus.
- Other info: Flexibility in hours and opportunities for overtime available.
Location: Birmingham (On-site 2 days per week) Contract Type: Full-Time Salary/Rate: £25,000 Are you passionate about providing excellent IT support and looking for your next challenge? We’re seeking a skilled Service Desk Analyst to join a dynamic team and deliver top-notch 1st Line Triage support. This is a hybrid role, requiring 2 days per week in our Birmingham office. Key Responsibilities for the Service Desk Analyst: * Act as the first point of contact for IT issues, providing 1st line triage and resolution. * Manage, escalate, and resolve tickets using the service desk system. * Perform user account management tasks, including password resets, group policy updates, and user creation in Active Directory. * Troubleshoot hardware, software, and connectivity issues across a range of devices. * Maintain a high standard of customer service, ensuring timely communication and issue resolution. Key Requirements for the Service Desk Analyst: * Hands-on experience with Active Directory (user account management, password resets, permissions, etc.). * Familiarity with troubleshooting Windows OS and Microsoft Office 365. * Excellent communication skills with a strong focus on customer service. * Ability to prioritize and manage workload in a fast-paced environment. If you’re a tech-savvy problem solver with a passion for helping users, we’d love to hear from you
Service Desk Analyst employer: Clearwater People Solutions
Contact Detail:
Clearwater People Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarize yourself with the logistics and supply chain industry. Understanding the specific challenges and technologies used in this field will help you stand out during discussions.
✨Tip Number 2
Highlight your experience with customer-centric support. Since the role emphasizes a commitment to customer satisfaction, be ready to share examples of how you've successfully resolved issues for clients.
✨Tip Number 3
Be prepared to discuss your flexibility regarding work hours. Given that the position may require overtime and weekend work, showing your willingness to adapt can make a positive impression.
✨Tip Number 4
Research the company's culture and values. Understanding their focus on continuous development and teamwork will allow you to align your responses with what they value most in a candidate.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Service Desk Analyst position. Understand the key responsibilities and required skills, such as providing 1st and 2nd line support, and tailor your application to highlight your relevant experience.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in IT support or customer service roles. Use specific examples that demonstrate your problem-solving skills and ability to work under pressure, as these are crucial for this role.
Showcase Your Skills: Make sure to mention any technical skills or certifications you possess that are relevant to the Service Desk Analyst position. This could include knowledge of ticketing systems, troubleshooting techniques, or familiarity with specific software used in the logistics and supply chain industry.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the company. Mention why you are interested in working for this client and how your values align with their commitment to customer-centricity and continuous development.
How to prepare for a job interview at Clearwater People Solutions
✨Understand the Role
Make sure you have a clear understanding of what a Service Desk Analyst does. Familiarize yourself with 1st and 2nd line support responsibilities, as well as the tools and technologies commonly used in the logistics and supply chain industry.
✨Showcase Your Customer-Centric Approach
Since the client emphasizes customer-centricity, be prepared to discuss how you've successfully handled customer issues in the past. Share specific examples that highlight your problem-solving skills and dedication to customer satisfaction.
✨Demonstrate Flexibility
Given that the role may require overtime and flexible hours, express your willingness to adapt to varying schedules. Share any previous experiences where you had to adjust your availability to meet business needs.
✨Highlight Continuous Development
The client values continuous development, so mention any relevant training or certifications you've pursued. Discuss how you stay updated with industry trends and how you plan to grow within the role.
