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For Companies At a Glance
- Tasks: Be the go-to person for tech issues, helping users with Windows OS and O365.
- Company: Join a leading company in manufacturing and construction, known for promoting from within.
- Benefits: Enjoy a competitive salary, flexible hours, and potential remote work options.
- Why this job: Great chance to grow your skills in a supportive team while making a real impact.
- Qualifications: Experience in a service desk role and good IT support skills are essential.
- Other info: Willingness to learn and UK citizenship required; apply via email or phone.
The predicted salary is between 20000 - 30000 £ per year.
BRAND NEW IT SERVICE DESK ANALYST OPPORTUNITY IN CASTLE DONINGTON
- Salary up to GBP25,000 p/a plus excellent benefits
- Join a major UK employer with a strong reputation for stability and growth
- Support internal IT systems including Windows Server, Active Directory, Office 365 & networks
- Ideal for someone with 1+ year of commercial IT support experience
ABOUT THE CLIENT:
Our client is a well-established and respected organisation operating across the UK and Ireland. With decades of proven success, they play a key role in delivering essential services and infrastructure, supporting a wide range of business operations and public needs.
Known for their down-to-earth, supportive culture, they provide a secure environment where employees are genuinely valued. With recent investment in their IT systems, this is a great time to join the team and build your career within a technically progressive business.
A GLIMPSE AT THE BENEFITS/CULTURE:
- Competitive salary of GBP25,000 per annum
- 25 days\’ annual leave plus bank holidays
- Company pension and life assurance
- Excellent internal progression routes
- Onsite parking and modern office facilities
- Friendly, collaborative working environment with a focus on employee wellbeing
IT SERVICE DESK ANALYST ROLE:
In this hands-on, onsite role, you\’ll act as the first point of contact for IT-related queries across the business. You\’ll provide 1st line support for a range of systems and services, ensuring internal users are well supported and that issues are resolved efficiently or escalated appropriately.
You\’ll be based Full time from the Castle Donington office and will work closely with both technical and non-technical colleagues to keep services running smoothly and improve the IT experience across the organisation.
KEY SKILLS/EXPERIENCE:
- Minimum 1 year of experience in a commercial IT support or service desk role
- Strong understanding of Windows Server & Active Directory
- Experience supporting Office 365 and basic network troubleshooting
- Excellent communication and interpersonal skills
- A proactive approach to learning and problem-solving
- Passion for IT support and delivering great internal service
TO BE CONSIDERED:
Please either apply by clicking online or emailing (see below) For further information, feel free to get in touch. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.
KEY SKILLS:
IT Support/Service Desk/Windows Server/Active Directory/Office 365/Networking/Castle Donington/IT Analyst/Helpdesk/Infrastructure Support
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Contact Detail:
Searchability Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows OS, O365, and Active Directory. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your communication skills, as being the first point of contact for users requires clear and effective interaction. Practising how to explain technical issues in simple terms can set you apart from other candidates.
✨Tip Number 3
Show your eagerness to learn by researching the company and its bespoke systems. Mentioning your willingness to adapt and learn new technologies during any conversations or interviews can make a positive impression.
✨Tip Number 4
If possible, try to connect with current or former employees on platforms like LinkedIn. Gaining insights into the company culture and the service desk environment can help you tailor your approach and show that you're genuinely interested in joining their team.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a service desk environment. Emphasise your skills with Windows OS, O365, and Active Directory, as these are key requirements for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention your willingness to learn and adapt, especially regarding the bespoke system they use.
Highlight Communication Skills: Since good communication skills are essential for this role, provide examples in your application of how you've effectively communicated with users or team members in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Desk Analyst.
How to prepare for a job interview at Searchability
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows OS, O365, and Active Directory during the interview. Be prepared to discuss specific scenarios where you've successfully resolved technical issues, as this will demonstrate your capability in a service desk environment.
✨Demonstrate Your Communication Skills
As a Service Desk Analyst, you'll be the first point of contact for users facing technical problems. Practice explaining complex technical concepts in simple terms, as effective communication is key to helping users feel supported and understood.
✨Express Your Willingness to Learn
The company uses a bespoke system, so it's important to convey your eagerness to learn new technologies. Share examples of how you've quickly adapted to new tools or systems in the past, which will show that you're ready to embrace the learning curve.
✨Prepare Questions About the Role
Having thoughtful questions prepared shows your genuine interest in the position and the company. Ask about the team dynamics, opportunities for internal promotion, and what a typical day looks like for a Service Desk Analyst. This will also help you assess if the role is the right fit for you.
