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- Tasks: Troubleshoot complex IT issues and support clients' Microsoft environments.
- Company: Dynamic MSP team in Mansfield with a focus on growth and innovation.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional development.
- Why this job: Join a tech-savvy team and enhance your skills in cyber security and cloud technologies.
- Qualifications: Experience in 2nd Line IT Support and strong knowledge of Microsoft tools.
- Other info: Exciting career growth potential and a collaborative work environment.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a 2nd Line MSP Engineer to join a growing technical team based in Mansfield. This is a great opportunity for someone with solid MSP or service desk experience who enjoys troubleshooting complex issues, working directly with clients, and gaining further exposure to cyber security and modern cloud environments. You’ll be supporting a variety of SME clients across their Microsoft environments, networks and security platforms, acting as an escalation point for 1st line engineers while working closely with senior engineers on projects and security initiatives.
The Role
As a Second Line Engineer, you’ll be responsible for resolving escalated technical issues, supporting client infrastructure, and helping maintain secure and reliable IT environments. Your day-to-day will include:
- Troubleshooting 2nd line technical issues across servers, endpoints and networks
- Supporting Microsoft 365, Windows Server and Active Directory environments
- Managing tickets and ensuring issues are resolved within agreed SLAs
- Acting as an escalation point for 1st line engineers
- Supporting cloud technologies such as Microsoft 365 and Azure
- Assisting with cyber security best practices, patching and system monitoring
- Supporting networking issues including firewalls, VPNs and connectivity
- Working with third-party vendors to resolve complex incidents
- Assisting with client onboarding, system upgrades and IT projects
- Occasionally visiting client sites where required
2nd line engineers typically handle more complex issues escalated from first line support and provide deeper troubleshooting across systems and networks.
What We’re Looking For
- Experience in a 2nd Line IT Support role (ideally within an MSP environment)
- Strong knowledge of:
- Microsoft 365
- Windows 10 / 11
- Windows Server
- Active Directory / Entra
- Basic networking knowledge (DNS, DHCP, VPNs, firewalls)
- Exposure to cyber security tools, policies or frameworks
- Experience using RMM and ticketing systems
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- Full UK driving licence (preferred)
- Endpoint management (Intune)
- Backup solutions or disaster recovery tools
- Security tools such as MFA, Defender, or firewall management
Second Line Support Engineer in Mansfield employer: Searchability
Contact Detail:
Searchability Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Second Line Support Engineer in Mansfield
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world, especially those in MSP environments. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your troubleshooting skills! When you get the chance to speak with potential employers, share specific examples of complex issues you've resolved. This will demonstrate your expertise and problem-solving abilities.
✨Tip Number 3
Don’t forget to brush up on your cyber security knowledge! Employers love candidates who are proactive about security practices. Mention any relevant tools or frameworks you’ve worked with during your conversations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals like you to join our team!
We think you need these skills to ace Second Line Support Engineer in Mansfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd Line IT Support, especially within an MSP environment. We want to see how your skills with Microsoft 365, Windows Server, and Active Directory shine through!
Show Off Your Troubleshooting Skills: In your application, give us examples of complex issues you've resolved. We love a good troubleshooting story, so don’t hold back on the details that showcase your problem-solving prowess!
Communicate Clearly: Since excellent communication is key for this role, ensure your written application is clear and concise. We appreciate straightforward language that gets to the point while still showing off your personality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our growing team!
How to prepare for a job interview at Searchability
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows Server, and Active Directory. Be ready to discuss how you've tackled complex issues in these areas before, as this will show your expertise and confidence.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've resolved tricky technical problems. Think about the steps you took, the tools you used, and how you communicated with clients during the process. This will highlight your problem-solving abilities.
✨Understand Cyber Security Basics
Since the role involves exposure to cyber security, make sure you can talk about relevant tools and best practices. Familiarise yourself with concepts like MFA, firewalls, and patch management, as this will demonstrate your readiness to support secure IT environments.
✨Practice Your Communication Skills
As a 2nd Line Support Engineer, you'll need to communicate effectively with both clients and team members. Practice explaining technical concepts in simple terms, and be prepared to showcase your customer service skills during the interview.