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- Tasks: Lead a team of IT engineers, ensuring top-notch support and service delivery.
- Company: Join a fast-growing Managed Service Provider with a people-first culture.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a dynamic environment with cutting-edge technology and impactful challenges.
- Qualifications: Experience in service desk support and strong leadership skills are essential.
- Other info: Must be a UK citizen and live near Sheffield City Centre.
The predicted salary is between 28000 - 42000 £ per year.
Are you looking to take the next step in your IT career with a fast-growing MSP? Do you thrive in a dynamic environment with cutting-edge technology and a people-first culture? Are you passionate about solving IT challenges and delivering top-tier support? If so, we want to hear from you!
Hours: 13:00 – 21:00, Monday to Friday
Hybrid position – 3 days per week in the office in Sheffield City Centre
Salary up to £35,000
Looking to get someone started ASAP so this will move quickly.
As a First-Line Team Leader, you will oversee and support a team of First-Line IT Engineers, ensuring exceptional service delivery to clients. Your role will include mentoring team members, handling escalations and contributing to strategic objectives within the support department.
Key Responsibilities:- Manage the daily operations of the support desk, monitoring ticket queues, escalating issues as needed, and ensuring SLAs are met.
- Provide mentorship and leadership to first-line support technicians, fostering a positive and high-performing team environment.
- Monitor and analyse system failovers, identifying root causes and implementing fixes.
- Conduct training sessions on new products, tools, and processes to keep the team updated and performing at their best.
- Participate in an on-call management rota for first-line HR-related matters outside of office hours.
- Oversee team scheduling, including managing sickness and holiday requests.
- Collaborate with the Support Management team to achieve department and company strategic objectives.
- Identify areas for workflow and process improvements, designing and implementing changes to enhance efficiency and service quality.
- Ensure client satisfaction by resolving IT issues promptly and stepping in when complex issues require additional attention.
- Assist in hiring new team members, ensuring the team is well-equipped with skilled professionals.
- Support team members’ professional growth through coaching, career development plans, and regular performance feedback.
- Conduct one-on-one meetings and formal performance reviews, offering constructive feedback and celebrating achievements.
Our ideal candidate:
- Experience in service desk support, ideally within an MSP environment.
- Proven ability to lead in a fast-paced technical support setting.
- Strong leadership skills with the ability to inspire, mentor, and manage a team.
- Excellent interpersonal skills, capable of fostering a collaborative team culture and resolving conflicts effectively.
- Confident in providing regular feedback and conducting performance reviews to drive team development.
- Ability to manage workloads efficiently, delegate tasks appropriately, and optimize team resources.
- Hands-on experience with software installations and updates, password resets, Office 365 maintenance and administration, file management and security, basic network and broadband diagnostics.
If you're eager to lead a team in a thriving, people-focused IT environment, this opportunity is for you!
Non-negotiables:- Must currently live within a commutable distance of Sheffield City Centre.
- Be a UK Citizen, not currently sponsored by an external organisation.
- Available to start ASAP.
IT Support Team Leader employer: Searchability
Contact Detail:
Searchability Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Team Leader
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in IT support, especially those relevant to MSP environments. This knowledge will not only help you stand out during discussions but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or projects in the past. Be ready to discuss specific situations where you mentored team members or improved service delivery.
✨Tip Number 3
Network with professionals in the IT support industry, particularly those working in MSPs. Engaging with others can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare to discuss your approach to conflict resolution and team dynamics. Being able to articulate how you foster a positive team environment and handle escalations will be crucial for this role.
We think you need these skills to ace IT Support Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and leadership. Emphasise your skills in managing teams, resolving IT issues, and any specific technologies mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and leadership. Mention specific examples of how you've successfully led teams or improved service delivery in previous roles.
Highlight Relevant Skills: In your application, clearly outline your technical skills, especially those related to software installations, Office 365, and network diagnostics. This will demonstrate your capability to handle the responsibilities of the role.
Showcase Your Leadership Experience: Provide examples of your leadership experience, such as mentoring team members or conducting performance reviews. This is crucial for the Team Leader position and will set you apart from other candidates.
How to prepare for a job interview at Searchability
✨Showcase Your Leadership Skills
As a potential IT Support Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, highlighting your mentoring and conflict resolution skills.
✨Familiarise Yourself with the Company Culture
Research the company's people-first culture and be ready to discuss how you can contribute to it. Share your thoughts on fostering a collaborative team environment and how you would handle team dynamics.
✨Prepare for Technical Questions
Expect questions related to your technical expertise, especially in areas like Office 365 maintenance and network diagnostics. Brush up on these topics and be ready to discuss your hands-on experience.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss specific IT challenges you've faced and how you resolved them. Highlight your analytical skills and your approach to identifying root causes and implementing effective solutions.
