Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide hands-on IT support and lead a dynamic team in London.
- Company: Join a forward-thinking company focused on tech solutions.
- Benefits: Competitive pay, onsite work, and opportunities for growth.
- Other info: Fast-paced environment with a chance to develop your career.
- Why this job: Make a real difference by solving tech issues and leading a team.
- Qualifications: Experience in IT support and strong leadership skills.
The predicted salary is between 140 - 150 £ per hour.
NEW CONTRACT ROLE - IT SUPPORT ENGINEER / TEAM LEAD | ASAP Start | Onsite | London | £140- £150 | Inside IR35
THE OPPORTUNITY
We are seeking a hybrid IT Support Engineer / Team Lead to provide hands-on 1st and 2nd line technical support while assisting with team coordination and service delivery activities. This role combines technical troubleshooting with operational oversight, ensuring high-quality support and smooth day-to-day team operations.
THE ROLE
- Provide 1st and 2nd line support for hardware and software issues
- Support Windows 11 and macOS environments
- Troubleshoot Microsoft 365 and GlobalProtect VPN issues
- Diagnose and resolve hardware faults across laptops (Windows Mac) and iPhones
- Investigate and resolve Wi-Fi, network connectivity and account-related issues
- Take ownership of incidents and requests via ServiceNow, ensuring accurate and timely updates
- Maintain clear communication with users throughout the ticket lifecycle
- Update and manage the team planner and rota to ensure adequate coverage
- Coordinate sickness and annual leave, escalating where needed to arrange cover
- Support service delivery activities including complaints handling and user feedback
- Escalate conduct or behavioural concerns to the appropriate manager
- Report service or operational issues to senior team members for resolution
IT SUPPORT ENGINEER / TEAM LEAD employer: Searchability
Contact Detail:
Searchability Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT SUPPORT ENGINEER / TEAM LEAD
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know about openings for roles like IT Support Engineer or Team Lead. A friendly chat can sometimes lead to opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently troubleshoot common issues with Windows 11, macOS, and Microsoft 365. We want you to shine when they ask about your hands-on experience!
✨Tip Number 3
Showcase your leadership skills! If you've had experience coordinating teams or managing service delivery, be ready to share specific examples. We want to see how you can take ownership and ensure smooth operations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT SUPPORT ENGINEER / TEAM LEAD
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and team leadership. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting successes!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this hybrid role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about joining our team.
Showcase Your Technical Skills: Since this role involves supporting Windows 11, macOS, and Microsoft 365, make sure to mention any relevant certifications or experiences. We’re keen to see how you’ve tackled similar challenges in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Searchability
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows 11, macOS, and Microsoft 365. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as this will show your hands-on experience.
✨Showcase Your Leadership Skills
As a Team Lead, you'll need to demonstrate your ability to coordinate and manage a team. Prepare examples of how you've successfully led a team or managed service delivery activities, highlighting your communication and organisational skills.
✨Familiarise Yourself with ServiceNow
Since you'll be taking ownership of incidents via ServiceNow, it’s a good idea to understand how the platform works. If you have experience with it, share that during the interview; if not, do a bit of research to show your willingness to learn.
✨Prepare for Behavioural Questions
Expect questions about handling complaints and user feedback. Think of situations where you’ve resolved conflicts or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.