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- Tasks: Lead a team delivering top-notch IT support while managing workloads and driving performance.
- Company: Fast-growing UK organisation focused on innovation and digital excellence.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Join a transformative company and make a real impact in IT support leadership.
- Qualifications: Experience in IT support with leadership skills and strong technical knowledge.
- Other info: Immediate start available; perfect for those ready to step up their career.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
IT Service Desk Team Leader* Ideal opportunity for an experienced IT support professional with proven leadership experience to step into a hands-on management role.* Full-time, permanent position based in Kent (hybrid – 3 days onsite), offering a competitive salary dependent on experience.* Immediate start available – candidates on short notice or available now are highly encouraged to apply.* To apply, please email
Who is the client?Our client is a fast-growing UK organisation undergoing a major period of transformation and investment in technology. They are known for their inclusive culture, commitment to innovation, and dedication to providing a high-quality digital experience for their teams and customers. This is a fantastic opportunity to join a forward-thinking business at a pivotal stage of its growth.
What will you be doing?As an IT Service Desk Team Leader, you'll lead a small team delivering first-line and second-line IT support across the organisation. You'll act as both a team leader and a hands-on technical specialist – managing workloads, driving SLA performance, and ensuring excellent customer service.You'll take ownership of the IT support rota, handle escalations, mentor junior team members, and support the delivery of infrastructure initiatives across the business.
What will you need?* Previous experience in a senior IT support role with team leadership or mentoring responsibilities* Strong technical knowledge of Windows 10/11, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive), and Intune* Experience managing user accounts and access via Active Directory, Azure AD, and Okta* Solid understanding of networking fundamentals – TCP/IP, DNS, DHCP, VPNs, and firewalls* Proven track record of managing SLAs, prioritising workloads, and delivering measurable service improvements* Excellent communication and stakeholder management skills* Flexibility to occasionally work outside normal hours for system updates or incident response* Full UK driving licence and access to a vehicle (due to office location)
What would be desirable?* ITIL 4 Foundation Certification or familiarity with ITIL frameworks* CompTIA A+ or Network+ certification* Experience with cloud platforms such as AWS or Azure* Exposure to regulated environments or financial services industries
To Apply…Please apply through this advert or email your CV directly to . By applying, you consent to your application being processed and submitted to the client for this vacancy only.
KEY SKILLS – IT Support, Service Desk, Team Leader, Windows 10/11, Microsoft 365, Intune, Active Directory, Azure AD, Okta, Networking, TCP/IP, DNS, DHCP, VPN, Firewall, ITIL, SLA Management, Helpdesk, Infrastructure, CompTIA.
IT Service Desk Team Leader employer: Searchability
Contact Detail:
Searchability Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who might know about openings at companies you're interested in. A friendly chat can sometimes lead to a referral, which is gold dust in the job market.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT support and team leadership. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, whether in person or virtually, make sure to highlight your technical expertise and leadership experience. Use specific examples from your past roles to demonstrate how you've made an impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we’re always on the lookout for passionate candidates ready to take on exciting roles like the IT Service Desk Team Leader.
We think you need these skills to ace IT Service Desk Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Desk Team Leader role. Highlight your leadership experience and technical skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics where possible to demonstrate how you've improved service levels or led successful projects. This helps us see the impact you've made in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with our client's needs. We love seeing genuine enthusiasm for the position!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Searchability
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows 10/11, Microsoft 365, and networking fundamentals. Be ready to discuss how you've used these technologies in previous roles and how they can benefit the team.
✨Showcase Your Leadership Skills
Prepare examples of how you've led a team or mentored junior staff in the past. Highlight specific situations where you managed workloads or improved service levels, as this will demonstrate your capability as a team leader.
✨Understand the Company Culture
Research the organisation's values and culture. Be prepared to discuss how your personal values align with theirs, especially regarding innovation and customer service. This shows you're not just a fit for the role but also for the company.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of the interview. This could be about their current IT initiatives or how they measure success in the Service Desk. It shows your genuine interest in the role and the company.
