At a Glance
- Tasks: Provide IT support for hardware and software issues, both remotely and on-site.
- Company: Join a leading company in the Motor Industry with a strong presence in the Southwest.
- Benefits: Enjoy a competitive salary of up to £28K and gain valuable IT experience.
- Other info: A driving license is required for site visits around Devon; immediate availability preferred.
- Why this job: Perfect for tech enthusiasts wanting to kickstart their IT career in a dynamic environment.
- Qualifications: Basic knowledge of Windows OS, hardware fixes, and Active Directory is essential.
The predicted salary is between 24000 - 28000 € per year.
First Line Support Technician
Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity
- This is an all-encompassing IT Support role which will be a mix of Service Desk and Desktop Support
- This is a full-time permanent position paying up to £28K per year based on site in Plymouth. A driving license is required as there are frequent site visits around the Devon area.
- Looking to get started right away, so Immediately available or shorter notice candidates preferred at this stage.
- To apply please email oliver.light@searchability.com
Who are the client?
Our client is a market leader within the Motor Industry with a large presence in the Southwest region. This is a great opportunity to develop your IT career and gain exposure to a wide range of technologies!
What will you be doing?
Coming in as a First Line Support Technician, one day won’t be the same as the next, ideally you will be the first port of call for Hardware and Software issues as well as supporting users remotely in a service desk manor.
What will you need?
- Windows OS support
- Hardware fixes (Printers, Laptops etc.)
- Active Directory / Entra
- O365
- Exchange
What would be desirable?
- Service Desk experience
To Apply….
Please either apply through this advert or emailing me directly via oliver.light@searchability.com. By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
KEY SKILLS – Windows, First Line, Service desk, O365, Communication, Active Directory, Exchange
First Line Support in Plymouth employer: Searchability
Join a dynamic team as a First Line Support Technician with a leading market player in the Motor Industry, based in Plymouth. Enjoy a supportive work culture that prioritises employee growth and offers exposure to diverse technologies, all while benefiting from competitive pay and the opportunity for site visits across the beautiful Devon area. This role not only promises a rewarding career path but also fosters a collaborative environment where your contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land First Line Support in Plymouth
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows OS, Active Directory, and O365. Having hands-on experience or even just a solid understanding of these systems will help you stand out during the interview.
✨Tip Number 2
Since this role involves site visits, make sure to highlight your driving experience and any relevant certifications. Being able to demonstrate your reliability and readiness to travel can give you an edge over other candidates.
✨Tip Number 3
Prepare for common first line support scenarios by practising troubleshooting techniques for hardware and software issues. Being able to articulate your problem-solving process can impress interviewers and show that you're ready for the role.
✨Tip Number 4
Network with current or former employees in similar roles, if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the interview.
We think you need these skills to ace First Line Support in Plymouth
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a First Line Support Technician. Familiarise yourself with the key skills required, such as Windows OS support and Active Directory.
Tailor Your CV:Customise your CV to highlight relevant experience in IT support, particularly in service desk roles. Emphasise your familiarity with hardware fixes and software troubleshooting.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for IT support and your ability to communicate effectively with users. Mention any specific experiences that relate to the job description.
Proofread Your Application:Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at Searchability
✨Know Your Technical Stuff
Make sure you're well-versed in Windows OS support, hardware fixes, and Active Directory. Brush up on your knowledge of O365 and Exchange as these are key skills for the role.
✨Demonstrate Your Communication Skills
As a First Line Support Technician, you'll need to communicate effectively with users. Practice explaining technical issues in simple terms and be ready to showcase your customer service skills during the interview.
✨Show Enthusiasm for IT
Express your passion for technology and your eagerness to learn. The client is looking for someone who is excited about developing their IT career and gaining exposure to various technologies.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific technical issues or user queries. Prepare some examples from your past experiences where you've successfully resolved similar problems.
