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For Companies At a Glance
- Tasks: Support diverse clients by resolving escalated IT issues and troubleshooting infrastructure problems.
- Company: Join a rapidly growing Managed Service Provider known for reliable IT services.
- Benefits: Collaborative team environment with ongoing technical development and exposure to modern technologies.
- Why this job: Make a real impact in a dynamic role while enhancing your IT skills.
- Qualifications: 3+ years in IT support, strong knowledge of Windows Server, and networking skills.
- Other info: Office-based role with occasional client visits and excellent career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Excellent opportunity to join a rapidly growing Managed Service Provider supporting a diverse range of business clients. Full-time, permanent role focused on 2nd line support, escalations, and infrastructure troubleshooting within an MSP environment. Hands-on position working across Microsoft infrastructure, cloud services, networking, and security technologies. Office-based role in the South East with occasional client site visits and strong exposure to varied technical environments.
Our client is a growing Managed Service Provider supporting organisations across multiple sectors. They are known for delivering reliable IT services and maintaining strong long‑term relationships with their customers. Due to continued growth, they are expanding their support team and are looking for an experienced 2nd Line Helpdesk Engineer to help manage escalated support requests and maintain high service standards across client environments.
As a 2nd Line Engineer, you’ll play a key role in supporting the service desk by resolving escalated tickets from the 1st Line team and assisting with more complex technical issues across client environments. You’ll investigate, diagnose, and resolve infrastructure, cloud, and networking problems while ensuring all tickets are managed effectively within SLA targets. The role involves working across a wide range of technologies including Microsoft server environments, virtualisation platforms, networking infrastructure, and cloud services. You’ll also collaborate closely with senior engineers where escalation to 3rd line support is required. While the role is primarily office‑based, there will occasionally be opportunities to visit customer sites for proactive support or issue resolution.
What will you need?
- Minimum 3 years’ experience within an IT support environment
- Strong knowledge of Windows Server environments
- Experience with VMware and/or Hyper‑V virtualisation
- Understanding of Active Directory and Group Policy
- Experience managing Microsoft 365 environments
- Exposure to Microsoft Azure and hybrid Entra ID environments
- Knowledge of Microsoft Intune and Defender
- Experience with backup and recovery solutions
- Solid networking knowledge including switching, routing, firewalls, and wireless technologies
What would be desirable?
- Previous experience working within an MSP environment
- Exposure to SAN, iSCSI, and storage technologies
- Knowledge of private cloud environments
- Experience with Microsoft Purview
- Microsoft certifications (beneficial but not essential)
The Package
- Office‑based role within a collaborative MSP support team
- Opportunity to work across diverse client infrastructures and technologies
- Exposure to modern Microsoft cloud, networking, and security platforms
- Ongoing technical development within a growing IT services organisation
Second Line Support Engineer in Farnborough employer: Searchability
Contact Detail:
Searchability Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Second Line Support Engineer in Farnborough
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events where you can connect with other IT professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in IT support. This gives potential employers a tangible look at what you can do, especially in areas like Microsoft infrastructure and cloud services.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to 2nd line support. Practice explaining your troubleshooting process for issues you've resolved in the past, especially those involving networking and security technologies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals to join our growing team, so make sure you get your CV in!
We think you need these skills to ace Second Line Support Engineer in Farnborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows Server, VMware, and Microsoft 365. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how your background makes you a great fit for our team. Keep it friendly and professional!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex technical issues in the past. We love seeing how you approach challenges, especially in an MSP environment!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Searchability
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server environments, VMware, and networking technologies. Be ready to discuss specific scenarios where you've resolved complex issues, as this will show your hands-on experience and problem-solving skills.
✨Showcase Your MSP Experience
If you've worked in a Managed Service Provider environment before, highlight that experience! Talk about how you've managed escalated tickets and collaborated with senior engineers. This will demonstrate your familiarity with the fast-paced nature of an MSP.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to walk through how you'd handle specific technical problems or client situations. Practise articulating your thought process clearly, as this will help interviewers understand your troubleshooting approach and decision-making skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or the types of clients you'll be supporting. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.