At a Glance
- Tasks: Lead customer data processes and deliver insights to shape marketing strategies.
- Company: Join a growing, customer-focused organisation in the Northwest.
- Benefits: Hybrid working, private medical cover, bonuses, and employee perks.
- Other info: Collaborative culture with excellent progression opportunities.
- Why this job: Make a real impact on customer engagement and experience with data-driven insights.
- Qualifications: Experience with SQL, BI tools, and strong stakeholder engagement skills.
The predicted salary is between 55000 - 55000 £ per year.
Opportunity for a Customer Data and Insights Manager to join a growing, customer-focused organisation in the Northwest. Salary up to £55,000 + bonus + strong benefits package.
Key position sitting between data, CRM and marketing with regular stakeholder interaction.
Who we are? We’re working with an established organisation currently investing in its digital and customer capabilities as part of ongoing growth. Operating across multiple channels, the business is focused on improving how it uses customer data to better understand behaviour, refine engagement strategies, and enhance overall customer experience. They offer a collaborative, people-focused environment and are looking for someone to take ownership of customer data processes, insight delivery, and reporting, playing an important role in shaping future customer and marketing strategy.
The benefits:
- Hybrid working (3 days per week in the office)
- Private medical cover
- Bonus / performance‑related incentives
- Competitive holiday allowance
- Employee perks and discount schemes
- Wellbeing initiatives and support services
- Pension and life cover
- Supportive team culture with progression opportunities
Customer Data and Insights Manager role:
This is a hands‑on role focused on improving and managing the quality, structure, and accessibility of customer data across internal platforms. You’ll work with large and complex datasets, ensuring data is accurate, consistent, and fit for use in reporting and customer engagement activity. The role involves analysing customer data to uncover trends, patterns, and opportunities, while supporting internal teams with insight‑led recommendations and reporting. You’ll also contribute to segmentation strategies, develop dashboards (e.g. Power BI, Tableau), and support better decision‑making across customer acquisition, retention, and engagement. Working closely with technical teams, you’ll help improve how data is integrated across systems, ensuring efficient data flow and strong governance practices. This role requires strong stakeholder engagement, with the ability to influence data best practice and clearly communicate insights to non‑technical audiences.
Essential skills:
- Experience working with SQL and querying customer datasets
- Practical experience using BI tools (e.g. Power BI, Tableau)
- Understanding of CRM platforms and customer data environments
- Experience handling large volumes of data with a focus on accuracy
- Strong attention to detail and data quality standards
- Ability to interpret data and provide meaningful insights
- Confident communicator with stakeholder engagement experience
- Knowledge of data governance and privacy regulations
Key skills:
- SQL
- Customer Data
- CRM
- Data Analysis
- BI Tools
- Power BI
- Tableau
- Segmentation
- Data Quality
- Data Governance
Customer Data & Insights Lead — Hybrid & BI employer: Searchability
Join a dynamic and customer-centric organisation in the Northwest as a Customer Data & Insights Lead, where you will thrive in a collaborative environment that prioritises employee wellbeing and professional growth. With a competitive salary, hybrid working options, and a robust benefits package including private medical cover and performance-related bonuses, this role offers a unique opportunity to shape customer engagement strategies while working with large datasets. Embrace a culture that values innovation and supports your career development in a company committed to enhancing its digital capabilities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Data & Insights Lead — Hybrid & BI
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. We can’t stress enough how important it is to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight your experience with customer data and insights.
✨Tip Number 3
Showcase your skills! Create a portfolio or case studies that demonstrate your experience with BI tools like Power BI or Tableau. We love seeing real examples of how you’ve used data to drive insights.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make an impact in customer data and insights.
We think you need these skills to ace Customer Data & Insights Lead — Hybrid & BI
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Data & Insights Lead role. Highlight your experience with SQL, BI tools, and any relevant data governance knowledge. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer data and insights. Share specific examples of how you've used data to drive decisions or improve processes in previous roles.
Showcase Your Analytical Skills:In your application, don’t forget to mention your experience with analysing large datasets. We’re keen to see how you’ve uncovered trends and provided insights that have influenced business strategies. Make it clear how you can add value to our team!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates about your application status. Plus, it’s super easy!
How to prepare for a job interview at Searchability
✨Know Your Data Inside Out
Make sure you’re well-versed in the types of customer data the company uses. Brush up on SQL and BI tools like Power BI or Tableau, as you might be asked to demonstrate your understanding of how to analyse and interpret data during the interview.
✨Showcase Your Stakeholder Skills
Since this role involves a lot of stakeholder engagement, prepare examples of how you've successfully communicated insights to non-technical audiences. Think about times when you influenced decision-making through your data analysis.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific data challenges or improve data processes. Practise articulating your thought process and the steps you would take to ensure data quality and governance.
✨Demonstrate Your Passion for Customer Insights
Be ready to discuss how you’ve used customer insights to drive engagement strategies in the past. Share any relevant projects or experiences that highlight your ability to refine customer experiences based on data analysis.
