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- Tasks: Manage client communication and coordinate projects for a seamless experience.
- Company: Established digital organisation with a focus on collaboration and client relationships.
- Benefits: Hybrid working, private medical insurance, mental health support, and career development.
- Why this job: Be the key link between clients and teams, making a real impact in a dynamic environment.
- Qualifications: Strong organisational skills and experience in client-facing roles.
- Other info: Opportunity to grow in digital marketing and improve processes.
The predicted salary is between 36000 - 60000 £ per year.
My client is a well-established digital organisation working with a diverse portfolio of partners across growth, performance and specialist marketing services. They’re known for their collaborative culture, high standards of delivery, and strong focus on long-term client relationships.
They’re now looking to hire a Client Experience Executive to support the smooth day-to-day running of client accounts and play a key role in delivering a consistently excellent partner experience. This is a highly collaborative, detail-driven role where you’ll act as the central coordinator between internal teams and clients. You’ll ensure work is well planned, clearly communicated, and delivered on time, while maintaining clarity, momentum, and quality across all accounts.
You’ll take ownership of account administration, project tracking and workflow management, proactively flagging risks and identifying opportunities to improve processes and client satisfaction. This role suits someone who is organised, calm under pressure, and genuinely enjoys bringing structure to fast-moving environments.
CLIENT EXPERIENCE EXECUTIVE ROLE- Manage day-to-day client communication, ensuring timely, accurate and professional responses
- Act as the main liaison between clients and internal Growth, Performance and specialist teams
- Coordinate timelines, priorities and deliverables across multiple workstreams
- Ensure meeting notes are shared within 24 hours and actions are clearly logged in Asana
- Maintain and manage Asana projects in line with agreed client roadmaps
- Support performance teams with accurate, timely client reports and insights
- Monitor quality across all client-facing documentation and deliverables
- Proactively flag potential service or relationship risks to senior stakeholders
- Gather and report on client feedback and sentiment
- Support consistent briefing and workflow processes with internal partners
- Use AI tools responsibly to improve efficiency and create space for higher-value work
- Strong organisational skills with excellent attention to detail
- Confident written and verbal communication skills
- Experience in a client-facing, account coordination, or agency environment
- Comfortable managing multiple priorities in a fast-paced setting
- Proactive mindset with strong problem-solving skills
- Collaborative approach with the ability to work cross-functionally
- Familiarity with project management tools such as Asana (or similar)
- Interest in digital marketing and a desire to develop in this space
- Experience working within a digital, marketing or creative agency
- Exposure to performance marketing, growth teams or reporting processes
- Experience supporting multiple client accounts simultaneously
- Interest in process improvement or operational efficiency
- Hybrid and flexible working
- Private medical insurance (cash plan)
- Mental health and wellbeing support
- Financial wellbeing coaching
- Subsidised gym membership
- Enhanced parental leave
- Work-from-abroad allowance
- Personalised career development and progression plans
To be considered, please apply via this advert or email me directly at tilly.nutkins@searchability.com. For further information, feel free to call me on 01212275600 or 07441348205.
Client Experience Executive employer: Searchability
Contact Detail:
Searchability Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Executive
✨Tip Number 1
Get to know the company inside out! Research their culture, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Client Experience Executive role. Plus, it could give you an edge in the application process!
✨Tip Number 3
Prepare for the interview by practising common questions related to client management and project coordination. Think about examples from your past experiences that showcase your organisational skills and proactive mindset.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Client Experience Executive
Some tips for your application 🫡
Show Off Your Organisational Skills: In your application, highlight your strong organisational skills and attention to detail. We want to see how you manage multiple priorities and keep everything running smoothly, just like you would in the Client Experience Executive role.
Communicate Clearly and Confidently: Since this role involves a lot of client communication, make sure your written application reflects your confident communication style. Use clear language and structure your thoughts well, so we can see how you'd handle client interactions.
Demonstrate Your Proactive Mindset: We love candidates who take initiative! In your application, share examples of how you've proactively identified risks or improved processes in past roles. This will show us that you're ready to tackle challenges head-on.
Tailor Your Application to Us: Make sure to tailor your application specifically for this role at StudySmarter. Mention your interest in digital marketing and how your experience aligns with our collaborative culture. And remember, apply through our website for the best chance!
How to prepare for a job interview at Searchability
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, culture, and recent projects. Understanding their collaborative approach and focus on long-term client relationships will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Showcase Your Organisational Skills
As a Client Experience Executive, strong organisational skills are key. Be prepared to discuss specific examples from your past experiences where you successfully managed multiple priorities or improved processes. This will demonstrate your ability to thrive in a fast-paced environment.
✨Communicate Clearly and Confidently
Since this role involves a lot of client communication, practice articulating your thoughts clearly. Use examples to illustrate your points, and don’t shy away from discussing how you’ve handled challenging client interactions in the past. This will highlight your confidence and communication skills.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, project management tools they use (like Asana), and how they measure client satisfaction. This shows your proactive mindset and genuine interest in the role, making you stand out as a candidate.
