At a Glance
- Tasks: Drive operational excellence and automation across multiple departments.
- Company: Join a growing Managed Service Provider focused on innovation.
- Benefits: Competitive salary, professional development, and career progression.
- Other info: Collaborative environment with opportunities for continuous learning.
- Why this job: Be a key player in transforming business processes and improving efficiency.
- Qualifications: Experience in process improvement and ISO compliance is essential.
The predicted salary is between 35000 - 45000 £ per year.
Excellent opportunity for a Business Process & Continuous Improvement Coordinator to join a growing Managed Service Provider focused on operational excellence, automation, and continuous improvement.
Permanent, full-time position based in Essex, working closely with operational, technical, and leadership teams across the business.
Ideal for candidates with experience in process improvement, ISO compliance, automation, and operational governance within an MSP, IT services, or technical environment.
Our client is a well-established technology services provider delivering IT, Cloud, and Managed Services solutions to customers across the UK. As part of their continued growth, they are investing heavily in operational efficiency, automation, and quality standards and are looking for a proactive individual to drive these initiatives across the business.
This is a varied role focused on process optimisation, compliance, automation, and continuous improvement. You'll work across multiple departments to improve operational efficiency, support ISO compliance, and help modernise business processes through automation and standardisation.
Key responsibilities include:
- Mapping, documenting, and standardising business processes across multiple departments.
- Identifying inefficiencies, manual processes, and opportunities for automation.
- Supporting the implementation of automation initiatives using tools such as Power Platform and workflow automation solutions.
- Working with operational and technical teams to improve service delivery processes.
- Establishing process KPIs and reporting on operational performance.
- Supporting ISO 27001 and ISO 9001 compliance and audit readiness activities.
- Working with external auditors and assisting with internal audits and corrective actions.
- Maintaining compliance documentation and supporting risk assessment activities.
- Managing health & safety processes, assessments, and compliance activities.
- Delivering guidance and support to teams adopting new processes and automated workflows.
- Supporting governance meetings and continuous improvement initiatives across the business.
What will you need?
- Experience improving, redesigning, or standardising business processes.
- Strong understanding of ISO 27001 and ISO 9001 frameworks.
- Experience supporting internal or external ISO audits.
- Knowledge of UK health & safety requirements including fire safety, COSHH, and workplace compliance.
- Excellent stakeholder management and communication skills.
- Strong analytical, organisational, and problem-solving abilities.
- Experience working within an MSP, IT services, or technical environment.
What would be desirable?
- Experience delivering automation or digital transformation projects.
- Exposure to Microsoft Power Automate, Power Platform, RPA, or similar technologies.
- Experience reducing manual operational workloads through process improvements.
- Familiarity with process mapping tools such as Visio, Lucidchart, or BPMN.
- ISO Lead Auditor experience.
- NEBOSH or equivalent Health & Safety qualification.
- Exposure to ISO 14001 or environmental compliance initiatives.
Personal Attributes
- Proactive and forward-thinking approach.
- Strong attention to detail and process governance.
- Comfortable working across multiple teams and departments.
- Excellent communication and influencing skills.
- Passionate about continuous improvement and operational excellence.
- Able to drive change in a positive and collaborative manner.
The Package
- Opportunity to play a key role in business transformation and operational improvement.
- Exposure to automation, compliance, governance, and strategic business initiatives.
- Supportive and collaborative working environment.
- Ongoing professional development and training opportunities.
- Long-term career progression within a growing technology business.
BUSINESS PROCESS & CONTINUOUS IMPROVEMENT COORDINATOR in Chelmsford employer: Searchability
Join a dynamic Managed Service Provider in Essex that prioritises operational excellence and continuous improvement. With a strong focus on employee development, you will have the opportunity to engage in meaningful projects that drive automation and compliance while working in a supportive and collaborative environment. This role not only offers a chance to enhance your skills but also provides a clear pathway for long-term career progression within a growing technology business.
